Informacje o stanowisku

Main Page / Jobs / Order to Bill Analyst with Spanish (The Agile Team)

Order to Bill Analyst with Spanish (The Agile Team)

Company: Accenture

Level: Specialist

Working hours: Full time

Recruitment Type: Remote recruitment

Published: 2025/01/25

THE WORK:

1. End-to-End O2C Operations: Independently process O2C transactions accurately and on time, adhering to process documentation and core values.
2. Training and Knowledge Sharing: Prepare and conduct trainings and workshops for both internal and client purposes to ensure knowledge consistency.
3. Data Management and Reporting: Record, verify, and execute transactions, as well as update, create, and review Service Documentation (SD) to maintain process accuracy.
4. Performance Monitoring and Improvement: Monitor, analyze, and propose corrective actions related to KPIs and SLAs to drive continuous improvement.
5. Collaboration and Agile Team Support: Work within an agile team to address business needs, support employees during peak times, and adapt to diverse challenges across projects and clients.

The work location for this role includes a mix of working remotely and in an Accenture office (50/50 hybrid model).

WHAT’S IN IT FOR YOU?

1. Skill Development and Growth: Gain expertise in end-to-end O2C operations, data management, and training delivery, enhancing both technical and leadership skills.
2. Dynamic Work Environment: Be part of an Agile Team that adapts to diverse business needs, provides flexibility, and offers exposure to various projects and clients.
3. Collaboration and Impact: Work closely with stakeholders, regular employees, and cross-functional teams, contributing to process improvements and achieving key business goals.

HERE’S WHAT YOU’LL NEED:

1. Relevant Experience: Minimum 1 year of experience in Order-to-Cash (O2C) processes, preferably in Customer Service roles.
2. Language Proficiency: Fluency in English and Spanish at a C1 level, ensuring effective verbal and written communication.
3. Communication Skills: Strong interpersonal and communication skills, with the ability to handle diverse customer interactions professionally.
4. Team Collaboration: Proven ability to work effectively in a team environment, contributing to group success and maintaining a positive dynamic.
5. Attitude and Approach: A proactive and positive mindset, with a strong focus on delivering exceptional service and meeting customer needs.

WHAT WE OFFER?

1. 4-month employment contract with the possibility of extension for 1 year or an indefinite employment contract.
2. Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
3. A wide training package (soft, technical, and language training offers, access to e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
4. Employee Assistance Program - legal, financial, and psychological consultations.
5. Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
6. Paid employee referral program.
7. Private medical care (Luxmed or Medicover), life insurance.
8. Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

WHAT WE BELIEVE:

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed.

ABOUT US:

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button .

When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntarily. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

Details

• Administration, Customer Service, Procurement, BPO/SSC

Create job alert and start getting similar offers directly to your mailbox!

Gdańsk - Oferty pracy w okolicznych lokalizacjach