Order Processing Team Leader – Panasonic Europe

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Are you looking for a new opportunity that offers meaningful work with true purpose? We would love to welcome you to our multinational team! Your growth is our growth. We invest in your future by enhancing your skills and abilities through training opportunities and interesting challenges. At Panasonic, we believe in the power of collaboration – only together can we continue to expand our innovative edge and exceed our customers’ expectations. We are a powerful brand with a rich company culture, based on our 7 principles. It is not just about what we do, but how we do it. To fulfil our social responsibilities, we will continue to do what we have done for over 100 years – to enrich people’s lives at home and at work, and move society forward.

What You Will Be Doing

• Lead, coach, and support a team of Sales Administrators to meet daily/monthly operational targets and long‑term performance goals (5-6 direct reports)
• Define, monitor, and report on performance metrics including tracking backorders, goods allocations, and order processing time
• Monitor workload distribution and adjust priorities to ensure timely processing and responsiveness across all order types
• Regularly review order processing activities to confirm alignment with internal policies, pricing controls, and contractual terms
• Ensure all order‑related records (confirmations, pricing approvals and correspondence) are complete, accurate, and properly archived
• Act as a point of escalation for complex or sensitive customer issues
• Conduct internal checks ahead of scheduled audits to identify and resolve discrepancies or missing documentation
• Collaborate with internal or external auditors by providing requested data, clarifying workflows, and demonstrating adherence to standard operating procedures
• Propose improvements to processes

What We Are Looking For

• Bachelor’s or master’s degree in business administration or logistics
• 5+ years of work experience in a Customer Service/Administrative/Order Processing environment
• 3+ years of experience in a team leader role or similar
• Fluent in English, both written and spoken, German language – nice to have
• Experience with ERP systems such as SAP and MS Office products
• Organizational and administrative skills to manage multiple queries effectively
• Customer oriented

What We Offer You

• A challenging role where you can actively contribute to the company’s success and take on responsibility
• International work environment
• Variety of training and development opportunities
• Attractive package of social, fitness & health benefits
• Hybrid model of working – 2 days in the office
• High Work‑Life Balance
• Special discounts on Panasonic products

About Us

Panasonic is one of the largest and leading electronic product manufacturers in the world. The depth and variety of our research capabilities, manufacturing expertise, high quality and sophisticated products have remained strong since 1918. Our mission is to create the Panasonic business of tomorrow. By integrating business, technology, and creativity, we will realize ideal lifestyles and societies solving social issues globally. Learn more about Sustainability at Panasonic.

Diversity, Equity and Inclusion

Fairness and equality are in our DNA. We are committed to creating a safe and inclusive workplace where people feel empowered to bring their whole selves to work. We want to ensure that our people are respected for who they are as individuals, valued for what they do and celebrated for their contribution to our business and our community. We are committed to promoting inclusion for the success of our business.
Panasonic is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, and disability, or any other characteristics.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Appliances, Electrical, and Electronics Manufacturing

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