Order Management Team Leader (m/f/d)
Join to apply for the Order Management Team Leader (m/f/d) role at NORMA Group.
If you like change, change to us. We are an international mid sized group with appetite for innovations, approachable management, lead by objectives / targets that give the opportunity of a wide range of empowerment. We as a growth oriented market leader invite you to join us on our journey from good to great!
Job Overview
The Order Management Team Leader is responsible for overseeing and managing the daily operations of the order processing team. This role involves leading a team of order management specialists, ensuring timely and accurate order processing, and collaborating with other departments to optimize the order fulfilment process.
Responsibilities
- Lead, motivate, and mentor the order management team to achieve performance goals.
- Provide guidance and support to team members, create a positive and collaborative work environment.
- Conduct regular performance evaluations and address any performance issues promptly.
- Oversee the end-to-end order processing cycle, from order entry to shipment and delivery.
- Ensure accurate and timely processing of customer orders while maintaining high-quality standards.
- Collaborate with sales, customer service, and warehouse teams to resolve any order-related issues.
- Identify opportunities for process improvement and implement effective solutions.
- Streamline order management procedures to enhance efficiency and reduce errors.
- Communicate with customers regarding order status, delays, and other relevant information.
- Work closely with customer service teams to address customer inquiries and concerns related to orders.
- Documentation and Reporting: Generate regular reports on order processing metrics and KPIs.
- Analyse data to identify trends, make recommendations for improvement.
Qualifications
- Bachelors degree in business, supply chain management, or a related field.
- Proven experience in order management or a similar role.
- Strong leadership and interpersonal skills.
- Excellent organizational and time-management abilities.
- Familiarity with order management systems and ERP software.
- Analytical mindset with the ability to solve complex problems.
- Effective communication skills, both written and verbal.
- Meet deadlines and work under pressure with limited supervision.
- Well organized and high level of attention to detail.
- Strong communication skills with a proven ability to understand key concepts and communicate with business stakeholders.
- Strong analytical, data processing and problem-solving skills.
- Knowledge and experience in building relationships with key internal customers based on trust and confidence.
- Data gathering, and quantitative and qualitative data analysis, including business process metrics and measures linking to business KPIs.
- Knowledge of Supply Chain, finance, sales, marketing, and project management functions.
- Mathematical/statistical abilities.
Contact for this position: Marta Rachwał
NORMA Polska Sp. z.o.o.
Sławniów, ul. Długa 2
42-436 Pilica, Poland
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Industrial Machinery Manufacturing
