Order Management Specialist with German (min. B1)

Miejsce pracy: Łódź

Your responsibilities

End-to-End Order Management: Handle the full ordering process, including configuration checks, booking orders, and tracking shipments.
Customer Support: Collaborate with innovative healthcare providers to ensure smooth delivery of health products.
Emergency Product Orders: Prioritize and manage orders for critical medical devices, ensuring urgent needs are met efficiently.
SAP Utilization: Leverage SAP for order processing and tracking.
Cross-Departmental Collaboration: Work with account managers, project managers, and product managers to align on customer needs and ensure operational excellence.
Problem-Solving: Address and resolve order-related issues swiftly to maintain customer satisfaction.

Our requirements

You have some first experience in fields related to customer service, order management, procurement, supply chain, logistic
You know English on min. B2 and German C1
You are an excellent problem solver and have good organization skills
You are a team player and have good communication skills

What we offer

Annual bonus based on performance achieved
Private medical care with the option to extend it to family members
Benefit System cards
Discount for Philips’ products
Wide variety of training & learning opportunities
Promotion of a healthy lifestyle in the office
Employee Assistance Program

Benefits

sharing the costs of sports activities
private medical care
life insurance
flexible working time
fruits
corporate products and services at discounted prices
integration events
corporate gym
coffee / tea
leisure zone
employee referral program
charity initiatives
family picnics
extra leave

Job title

We are looking for an Order Management Specialist (this is a fixed term role 1,5 - 2 years) to join our dynamic team supporting the DACH market. This is an exciting opportunity to build career in a fast-paced and meaningful industry. You will play a critical role in ensuring seamless order processing and exceptional customer experience, especially for high-priority and emergency life-saving products.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Philips

Over 130 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did.

Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team.

We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while transforming themselves personally and professionally.

Working at Philips is more than a job. It’s an experience filled with unexpected moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.

Philips Information clauseThe processing of your personal data will take place in order to execute the recruitment process on the basis of the applicable law provisions, the legal basis for processing is Art. 6 (1) (c) of the General Data Protection Regulation of 27 April 2016 (hereinafter: "GDPR"). As part of this aim, the data can be used in the profiling process to direct job offers to candidates on qualifications relevant to the job position (Art. 6 (1) (f) of the GDPR). Data processing in a broader scope than it result from regulations of the Labor Code and for the purposes of future recruitment will take place on the basis of the consent expressed in the recruitment form (Art. 6 (1) (a) of the GDPR).Please be advised that the controller of your personal data is Philips Polska sp. z o.o. with its registered office in Warsaw, Al. Jerozolimskie 195B (02-222 Warsaw) hereinafter referred to as the "Controller" or "Company".
Data Protection Officer (DPO)The Controller has appointed a Data Protection Officer (DPO) with which you can contact with the following e-mail address: privacy@philips.com in all matters regarding your personal data.The period of data storageYour personal data will be stored for a period of 6 months from the date of submitting the application or 1 year from the date of submitting the application with the consent to use it in future recruitment. Personal data will not be processed after your consent has been withdrawn or opposition has been filed, if such permission is granted.Recipients of dataThe recipient of personal data provided by you may be third parties supporting the Company in the recruitment process (consultancy in the field of recruitment, IT support), while these entities process data only in accordance with the Companys recommendations.The rights of the data subjectYou have the right to access your personal data, demand their rectification, removal, objection, limitation of processing, transfer of data to another controller and submission of a complaint to the President of the Office for Personal Data Protection if you consider that the processing of your personal data violates the law.Providing by you your personal data collected by us on the basis of applicable provisions is voluntary, but necessary to execute the recruitment process. The consequence of not providing personal data will be the inability to participate in the recruitment process.The consent expressed may be withdrawn at any time. Its withdrawal will not affect the lawfulness of processing your personal data prior to its withdrawal. You can object to profiling at any time. The statement of withdrawal of consent and objection should be sent to the e-mail address: privacy@philips.com.

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