Order Management Specialist with German, French or Spanish
For our client - an international company, we are looking for experienced specialists in Order Management/Customer Service processes with European languages to continue their career in a rapidly growing international organization
Key Responsibilities:
- Providing customer service on an agreed level to a group of assigned customers/ accounts
- Order handling, documentation, and invoicing, managing shipping documents as well as providing solutions to operational problems related to the order delivery chain
- Handling customer orders in SAP from inquiry to delivery and invoicing
- Investigating credit and debit requests and queries to issue credit/debit as necessary
- Processing customer returns/complaints
- Close cooperation with other departments
- Maintaining customer master data, customer profiles, and other customer information
- Taking care of maintaining positive relations with customers
Requirements:
- Professional experience in the field of order management/customer support /sales /logistics / supply chain/ collection would be a plus
- Knowledge of English - B2 and German/French/Spanish at C1 level
- Knowledge of ERP systems is an asset
- Good time management and ability to prioritize tasks
- Multitasking, out of box thinker with a positive attitude, active listening skills
- Highly developed interpersonal skills Meticulousness, accuracy
- Meticulousness, accuracy
Our client offers:
- Competitive salary compensation
- Private medical care, including dental care
- Life insurance
- Annual bonus
- Great system of bonuses, including MyBenefit Platform, MultiSport Card, Holiday subsidy
- Additional days off
- Career development opportunities
