Informacje o stanowisku
Location: Warsaw
We are recruiting for one of the leading global companies in the chemical and advanced materials industry. The organization develops innovative solutions used in sectors such as automotive, construction, and high‑performance technical materials. To support their growing operations, we are looking for an Order Management Specialist with Italian.
Responsibilities
Manage the full order lifecycle — from order entry to final delivery
Provide excellent customer service to dedicated customers
Support customers throughout the entire OTC process
Monitor the fulfillment of customer orders and take action when customer satisfaction is at risk
Communicate with Italian‑speaking customers and internal teams
Represent customer interests by managing complaints and delivering professional, timely responses
Cooperate with various departments locally and abroad (sales, finance, logistics, transport)
Investigate and resolve order‑related issues and discrepancies
Maintain accurate data and ensure proper documentation and compliant document flow
Prepare reports and support continuous process improvements
Requirements
Proficiency in Italian and English
Experience in order management, customer service, logistics, or sales administration
Strong organizational and communication skills
Ability to work in a fast‑paced environment
Experience with ERP systems (SAP, Oracle, Dynamics) is an advantage
Benefits
Private medical care (Lux Med VIP package)
Meal subsidy
Public transport subsidy
Remote work allowance – 110 PLN
Workation option – up to 3 weeks per year from any EU country
Hybrid work model – 3 days per week from the office
Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.
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