Informacje o stanowisku
Step into a role where precision, communication, and teamwork come together to keep our order operations running flawlessly. We’re looking for a detail‑oriented and proactive Order Processing Administrator to join our team and support the full lifecycle of customer orders. Be part of a dynamic, collaborative team that values communication and customer satisfaction.
Responsibilities:
- Managing the full order lifecycle, from order entry and validation to shipment coordination and post‑delivery follow‑up.
- Processing sales orders across multiple product categories with a high degree of accuracy and timeliness.
- Monitoring order status, proactively resolving discrepancies, and ensuring alignment with customer requirements and internal policies.
- Track and manage backorders, ensuring timely updates to customers and Key Account Managers.
- Collaborating with logistics and supply chain teams to secure stock availability and optimize delivery timelines.
- Updating pricing, discounts, and commercial terms in relevant systems to ensure accurate order processing.
- Maintaining clean and up‑to‑date customer and product data across ERP, CRM, and B2B platforms.
- Supporting internal teams with data extraction, analysis, and documentation as needed.
- Maintaining close communication with customers, Key Account Managers, and internal stakeholders to ensure smooth operations.
- Ensuring financial documentation is accurate and aligned with internal controls and customer agreements.
Requirements:
- Experience with SAP or other ERP systems.
- B2 level of English (spoken and written)
- Minimum 2 years of experience in sales operations, order processing, fulfilment coordination, or a similar administrative role.
Nice to have:
- Familiarity with B2B portals and integrated third‑party tools (EDI, CRM, logistics tracking, payment platforms).
- Knowledge of MS Office applications, especially Excel, Word, and Outlook.
- Strong attention to detail and commitment to accuracy.
- Excellent communication and organizational skills.
- High level of customer service orientation and a proactive approach to problem‑solving.
What we offer:- Working in an international environment for a globally recognized company.
- Benefits package (private medical care, sports card)
- Possibility to start in February or March 2026
- Hybrid work model (2 days from office, 3 days from home)
- Flexible hours
- Salary range: 8,000 – 9,000 PLN gross
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
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