Fusion SaaS EPM Consultant – Job Description

Do you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer‑centric approach, and a background in helpdesk support, come and grow your career with us. Thrive in this crucial role!

Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world. We are expanding the team in Europe to help manage, support and enhance our customers’ experience with Oracle Fusion SaaS and PaaS.

Lifecycle Management

As customers grow and mature with their operations, we act as the enabler to enhance product adoption and user experience. Our focus on continual service improvement is a key differentiator. You will assist customers in their day‑to‑day queries, create extensions and enrichments, help them on their journey to the cloud, and participate in release management activities for quarterly releases. You will also be part of the customer business teams to enable them to achieve key business process KPIs.

What You’ll Do

• Deliver post‑sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
• Act as the main point of contact for customers and facilitate relationships with Support, Product Management, XLOB, and internal Oracle employees on diverse customer situations and escalated issues.
• Offer strategic support to assure the highest level of customer satisfaction, using automated technology and instrumentation to diagnose, document, and resolve or avoid customer issues.
• Provide expert technical advice to customers and Oracle employees, frequently including on‑site visits.

Background You Should Have

• 3‑5+ years of experience with Oracle EPM Cloud SaaS.
• Expertise in FCCS, ARCS, TRCX.
• Experience applying and testing Oracle Updates.
• Strong experience in providing support, configuration, and extension services to clients.
• Excellent spoken and written English communication skills.
• Ability to work with multiple teams to address client needs.
• Demonstrate self‑initiative and ability to work independently and unsupervised.
• Expertise in configuring and optimizing applications, and understanding of performance tuning techniques.
• Additional language proficiency in Italian, German, or French.

Responsibilities

• Expert member of the problem‑solving/avoidance team, handling extremely complex and critical customer issues.
• Work autonomously with limited guidance from management, reporting customer status and technical matters regularly.
• Provide expert technical advice to customers and Oracle staff.

Qualifications

Career Level – IC4.

About Oracle

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We are committed to growing an inclusive workforce and offering competitive benefits. We are an Equal Employment Opportunity Employer; all qualified applicants will receive consideration for employment without regard to any protected characteristic.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.