Performs routine and non-routine client service and transactional support functions
Provides analytics and reporting services, working to improve and automate transaction processing systems
Advises organizational units/teams to ensure timely delivery of service, or resolution of issue
Provides direction to lower-level service roles in the successful delivery of support or service
Processes account related transactions per scheduled events/client authenticated direction
Answers inquiries and resolves problems or issues
Assesses needs and suggests/promotes alternative approaches to service models
Participates in straightforward product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions
Solves problems based on an understanding and knowledge of the intricacies of the system
Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients
Manages situations which may require adaptation of response or extensive research according to internal or external client response
May be responsible for allocating and checking work of support team members
Oferujemy
Bachelor’s degree or the equivalent combination of education and experience is required
3-7 years of total work experience, preferred in corporate environment