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Operations Manager with German (m/f/d) page is loaded## Operations Manager with German (m/f/d)remote type: Oparte na pakiecie Officelocations: Krakowtime type: Zatrudnienie w pełnym wymiarze godzinposted on: Opublikowano dzisiajtime left to apply: Data zakończenia: 31 grudnia 2025 (można jeszcze aplikować przez więcej niż 30 dni)job requisition id: 10115066Lead. Inspire. Deliver. Imagine leading a team that keeps international telecom operations running smoothly — where every customer experience, every service level, and every success story starts with great people management. As our Operations Manager, you’ll oversee multilingual teams delivering top-quality support and solutions for one of the world’s leading telecom clients. You’ll shape the way we serve customers, drive performance, and create a culture built on trust, accountability, and engagement. We’re looking for someone who not only manages but inspires; who thrives in fast-paced, client-focused environments; and who’s ready to bring fresh ideas, efficiency, and innovation to everything they do.**Job title:**Operations Manager with German (m/f/d)**Job Description:****What you’ll do:*** Lead and develop teams in a multicultural environment through a structure (TL, SMEs etc.).* Manage performance, set clear goals, and ensure team success through feedback and coaching.* Build a strong culture of engagement, ownership, and collaboration.* Drive service delivery excellence and oversee key operational KPIs and productivity targets.* Partner with clients and senior stakeholders, handling escalations and maintaining transparent communication under pressure.* Present operational data confidently to leadership teams and clients, turning insights into action.* Monitor and manage team attrition and sickness levels, implementing proactive actions, root-cause analysis, and targeted interventions to ensure workforce stability, engagement, and operational continuity.* Identify and implement continuous improvement initiatives, encouraging innovation and transformation.**What you need to succeed:*** Several years of experience in a similar leadership role (Operations Manager, Service Delivery Manager, or equivalent) in BPM (Build Per Minute) concept in a call centre.* Proven track record in leading large teams through structure and achieving performance results.* Strong people management skills — ability to motivate, inspire, and guide others toward shared goals while fostering a culture of ownership, accountability and high performance.* Deep understanding of service delivery, operations management, and process optimization.* Analytical and data-driven mindset with confidence in presenting and interpreting key metrics.* Fluency in German and English. Polish would be a plus.* A continuous improvement mindset — open to innovation, transformation, and new approaches.**What’s in it for you:*** Empowered Leadership - the chance to lead with trust, not micromanagement. You set direction, inspire people, and make decisions that truly shape outcomes.* Real Impact - play a key role in transformation projects, helping the business grow, adapt and succeed in a dynamic market. Your ideas matter!* Forward-Thinking Environment - work with modern tools, data-driven processes, and smart technologies that help lead efficiently and confidently.* Voluntary day off – extra time for what truly matters to you.* Multisport card and LuxMed medical care – to keep you healthy and active.* Access to a cafeteria platform with a range of lifestyle benefits.* Group insurance for peace of mind.* Employee Networks that celebrate diversity and inclusion, connecting colleagues from all backgrounds.* Clear career path and growth opportunities – we’ll help you build the next step in your leadership journey.**What we hope youll do next:**Click "Apply now" to complete our brief application form so we can learn more about you.**About Capita**Capita is a digital consulting, transformation, and services company. Every day, our colleagues help millions of people by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments, and citizens. We partner with our clients and provide them with the insights and cutting-edge technologies that give them back their time, allowing them to focus on what they do best and making peoples lives easier and simpler. We have offices in the UK, Europe, India, and South Africa. Capita is a leading business services provider employing over 34,000 people across the UK, Europe, India, and South Africa.We are an equal opportunity employer, which means we will consider all qualified applicants regardless of gender identity or expression, ethnic origin, national origin, religion or belief, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and passion for improving results, and we are committed to creating an inclusive environment for all employees.Pursuant to Art. 13 par. 1 and par. 2 of the General Data Protection Regulation of the 27th of April 2016 we hereby inform that: 1. The data controller of your personal data is Capita (Polska) Sp. z o.o. with its registered seat in Krakow, ul. Lubicz 23; Kraków, KRS 0000365071, REGON 142604890, NIP 5252488222. In case of any questions or requests concerning data processing, you can contact us at: PrivacyPoland@capita.com. 2. Your personal information will be processed for the purpose of the recruitment process, including the assessment of qualifications, aptitudes and abilities required for the position for which you will be applying and/or future recruitment processes if you requested that by checking the relevant box below. 3. The legal basis for processing your personal data: a. Article 6(1)(c) of GDPR (processing is necessary to fulfil a legal obligation incumbent on the controller) and Article 6(1)(b) of GDPR (processing is necessary to take action at the request of the data subject prior to entering into a contract) to the extent indicated in labor laws (including but not limited to, the extent resulting from Article 221 § 1 of the Labor Code, such aname and surname;; date of birth; contact detailed (correspondence address); education; employment record to date. b. Your consent – for processing other data provided in the CV and in the cover letter in case you voluntarily providing us with data other than we requested. , and for processing your personal data in future recruitment processes in case you agree to take part in those processes. c. Our legitimate interest (article 6(1)(f) of GDPR) – in terms of data collected during the interview as well as results of the qualification tests. We have a legitimate interest in verifying your abilities, aptitudes, legality of stay and work – we require this to assess whether you are a suitable person for the post in question. 4. Your personal information will be transferred to processor outside the European Economic Area (EEA), located in United Kingdom as a part of a recruitment process and Hiring Managers located in different locations in the UK, Ireland and India. In the case of transferring personal data to the United Kingdom of Great Britain and Northern Ireland, the European Commission has decided to determine an adequate level of data protection. The transfer of personal data to India is based on the application of the Standard Contractual Clauses included in the Data Transfer Agreement (DTA), to which the Group company Capita located in India, is a signatory.Your personal data will be transferred to recipients participating in the recruitment and employment process, i.e., to companies handling the legalization of residence/ employment, medical check (Luxmed Sp. z o.o.) occupational health and safety training services (Safety Umbrella Sp. z o.o), HR (Human Resources) and payroll services (AdAc
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