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Operations Manager - Process & Automation We’re looking for an experienced Operations & Automation Manager to help us design, implement, and automate the operational backbone of a growing tech company. This role is for someone who not only maps and improves processes , but can also build them hands-on using automation tools. You’ll bring clarity to how we work, define ownership and decision-making using frameworks like RACI and DACI , and turn operational concepts into scalable, working systems. If you enjoy turning chaos into structure - and structure into automation - this role is for you. What you’ll do Design, implement, and continuously improve end-to-end operational processes across teams. Translate business needs into clear workflows, responsibilities, and decision paths (using frameworks like RACI / DACI ). Build and maintain automations yourself - from simple workflows to more complex, cross-tool processes. Identify manual, repetitive, or error-prone activities and replace them with scalable automated solutions . Select, configure, and optimize operational tools (e.g. Make, Zapier, n8n, internal dashboards). Ensure processes are not only designed, but actually adopted - through documentation, training, and clear ownership. Partner closely with leadership to turn company goals into practical operational systems . Improve cross-team collaboration by defining interfaces, handoffs, and responsibilities . Track operational performance, define success metrics, and iterate based on data and feedback. Act as a hands-on problem solver, removing operational bottlenecks and enabling teams to work more effectively. What we’re looking for Proven experience in an Operations Manager / Business Operations / Operational Excellence role. Strong hands-on experience with process automation tools (e.g. Make, Zapier, n8n or similar). Ability to go beyond mapping processes - you can build, test, and iterate on them yourself. Practical knowledge of responsibility and decision-making frameworks such as RACI and DACI . Experience working with data, dashboards, or analytics to monitor operational performance. Strong systems thinking: you understand how people, processes, and tools interact. Excellent communication skills - able to turn complex processes into clear, actionable guidance . High ownership mindset, comfortable driving change and ensuring accountability. Experience in a fast-growing or scaling organization is a strong plus. Comfortable working in a bilingual environment ( Polish B2, English B2 ). What we offer 20 / 26 paid vacation days 100% remote work and flexible working hours Budget for training and development during work hours Private medical care, life insurance, and Multisport ♂➡ Employee referral bonuses Equipment of your choice (MacBook by default) Interesting, challenging projects - we only take on the ones we truly believe in