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Imagine leading a team that keeps international telecom operations running smoothly — where every customer experience, every service level, and every success story starts with great people management. As our Operations Manager, you’ll oversee large, multilingual teams delivering top-quality support and solutions for one of the world’s leading telecom clients. You’ll shape the way we serve customers, drive performance, and create a culture built on trust, accountability, and engagement.

We’re looking for someone who not only manages but inspires; who thrives in fast-paced, client-focused environments; and who’s ready to bring fresh ideas, efficiency, and innovation to everything they do.

What you’ll do

• Lead and develop large teams (150-250 employees) in a multicultural environment through a structure (TL, SMEs etc.).
• Manage performance, set clear goals, and ensure team success through feedback and coaching.
• Build a strong culture of engagement, ownership, and collaboration.
• Drive service delivery excellence and oversee key operational KPIs and productivity targets.
• Partner with clients and senior stakeholders, handling escalations and maintaining transparent communication under pressure.
• Present operational data confidently to leadership teams and clients, turning insights into action.
• Identify and implement continuous improvement initiatives, encouraging innovation and transformation.

What you need to succeed

• Several years of experience in a similar leadership role (Operations Manager, Service Delivery Manager, or equivalent).
• Proven track record in leading large teams and achieving performance results.
• Strong people management skills — ability to motivate, inspire, and guide others toward shared goals.
• Deep understanding of service delivery, operations management, and process optimization.
• Analytical and data-driven mindset with confidence in presenting and interpreting key metrics.
• Excellent communication skills in French and/or German. Fluent English is a must.
• A continuous improvement mindset — open to innovation, transformation, and new approaches.
• Good understanding of Polish labour law.

What’s in it for you

• Empowered Leadership - the chance to lead with trust, not micromanagement. You set direction, inspire people, and make decisions that truly shape outcomes.
• Real Impact - play a key role in transformation projects, helping the business grow, adapt and succeed in a dynamic market. Your ideas matter!
• Forward-Thinking Environment - work with modern tools, data-driven processes, and smart technologies that help lead efficiently and confidently.
• Voluntary day off – extra time for what truly matters to you.
• Multisport card and LuxMed medical care – to keep you healthy and active.
• Access to a cafeteria platform with a range of lifestyle benefits.
• Group insurance for peace of mind.
• Employee Networks that celebrate diversity and inclusion, connecting colleagues from all backgrounds.
• Clear career path and growth opportunities – we’ll help you build the next step in your leadership journey.

What we hope youll do next

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About Capita

Capita is a digital consulting, transformation, and services company. Every day, our colleagues help millions of people by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments, and citizens. We partner with our clients and provide them with the insights and cutting-edge technologies that give them back their time, allowing them to focus on what they do best and making peoples lives easier and simpler. We have offices in the UK, Europe, India, and South Africa. Capita is a leading business services provider employing over 34,000 people across the UK, Europe, India, and South Africa.

Equal Opportunity Employer

We are an equal opportunity employer, which means we will consider all qualified applicants regardless of gender identity or expression, ethnic origin, national origin, religion or belief, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and passion for improving results, and we are committed to creating an inclusive environment for all employees.