Operations Lead (IT manager)

Twinings – Department: BizTX

Location: Poland

Application Deadline: 30 November 2025

BizTX: Co‑Creating WOW Through Digital Innovation. We drive exponential growth and productivity through cutting‑edge technology, transforming the business globally. At Twinings Ovaltine, IT is not just support; it is a strategic partner that delivers innovative solutions to grow and transform the business.

Key Responsibilities

• Develop close and trusted relationships with manufacturing functional teams, becoming the first point of contact for technology services.
• Understand TwiningsOvo manufacturing operations, challenges, risks and opportunities, and monitor industry, functional and technology trends.
• Support business approvals for all joint business and technology plans, contributing to quality priorities for specific services.
• Contribute to enterprise technology and digital strategy, identifying interdependencies and commonalities across the organisation to create reusable services and guiding solution decisions.
• Enrich manufacturing infrastructures, ensuring security practices and policies are implemented and aligned with manufacturing BCP.
• Ensure technical services meet required criteria for optimal support; follow ITIL standards for outages and incident management.
• Guarantee availability and security of systems supporting manufacturing sites (Andover/Poland), including change control and roadmap for maintenance and development.
• Ensure all working practices comply with Health and Safety legislation and Twinings policies.

Skills, Knowledge and Expertise

• Minimum 3 years (preferred 5–7) experience in a manufacturing business partner role (ERP/MES/QMS, plant floor systems to executive suite).
• Background in Computer Science with a curiosity for deeper knowledge.
• Excellent verbal and written communication and facilitation skills.
• Ability to build strong relationships with key stakeholders to understand underlying business needs.
• Effective collaboration with people at all organisational levels.
• Strong understanding of business and project management, recognising risks, impacts and mitigation actions, translating into application and operational requirements.
• Customer‑focused and service‑level oriented, ensuring value delivery.
• Influential decision‑maker, comfortable challenging for better outcomes.
• Experience working with teams in multiple locations and remotely.
• Strong business requirement gathering and analysis skills.
• Proficient in supporting existing IT applications – fault‑finding, analysis and recommending corrective actions (ITIL).
• CPG industry experience.
• Adaptability to fast‑paced, international business, delivering change.

Benefits

• Private health care – family covered
• Subsidised meals in local canteen
• Two fully paid days off over the festive period
• Discounted online Twinings tea shop
• Welcome pack for newborn Twinings babies
• Co‑financed multi‑sport card
• Co‑financed kindergarten
• Discounts for sport, education and travel
• Christmas vouchers
• Holiday bonus
• Comprehensive wellbeing program
• Vouchers for beauty treatments
• Onsite beauty treatments
• Twice‑yearly parties for the whole team
• Access to ABF networking, connect, collaborate and grow across the ABF Group