• Keentoapplyyour experience leading Operations, Business Support, Project Office, or Shared Services teamstodriveresults through collaboration?
• Are you confident in managing and developing a team with hands-on involvement, ensuring both operational excellence and individual growth?
• Do you want to be part of a leading global player, Crayon and SoftwareOne, recognized across the industry for excellence in software, cloud, and digital transformation services?

Practical Information

Location: Warsaw, Poland | Reports to: Country Manager | VisaRequirements: Valid working visa for Poland | Language Requirements: Professional/fluent level Polish&English, written and verbal | Work Arrangement: Hybrid, 4 days/week from the office

The role

As our new Operations Lead, you will play an important role in supporting our customers, partners, and colleagues by managing pricing, agreements, billing, and software licensing. You will lead a team that ensures a smooth and efficient software purchasing process while also overseeing team development, managing sick leave, and conducting performance reviews. In this role, you will work with both public and private sector clients, using your organizational and communication skills to meet diverse needs.

Key responsibilities will include:

• Lead and support a team of operational specialists, focusing on individual development and collaboration with the Operations Management team
• Provide customer support for both direct and indirect programs
• Use our ERP system (D365) to efficiently create purchase orders and sales orders
• Work with supplier tools such as Poet, Adobe LWS, MS VLPC, or similar platforms to register purchase orders
• Manage the creation and renewal of agreements for customers and partners

What we need to see from you:

• Proventrack recordof successfully leading teams of 10–15 people, fostering collaboration and growth
• Experience in operations, customer support, software solutions, or sales operations roles
• Bachelor’s degree in a relevant business discipline
• Practicalexpertisein order processing, agreement management, and contract administration
• Ability to work effectively with both public and private sector clients
• Strong communicationand leadership skills, with a structured approach, attention to detail, and commitment to sharing best practices

Whats on Offer?

• Private health care - up to 2 adults + 2 children
• Sport benefits Cards – friends + family- share cost with the employee
• Mental health program
• Training opportunities

Our Commitment to DEIB

At SoftwareOne and Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB). We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, color, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations. When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment.

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