Operations Documentation & Process Improvement Specialist

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About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in the Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

The Operations Documentation and Process Improvement Specialist is responsible for the accurate preparation, formatting, editing, management, and storage of Operations documents. This role ensures the integrity, consistency, and timely availability of internal and external documents while adhering to organizational and regulatory standards. The position works collaboratively with the Operations training department to design and deliver learning solutions that empower employees to effectively understand company guidelines and laws associated with conducting background checks.

Responsibilities

• Oversee the document control process, including document creation, revision, storing, retrieving, and archiving of a wide range of documents (reports, contracts, correspondence, training documents, and presentations) ensuring they are up-to-date, accurate, and compliant with company and industry standards and regulations.
• Maintain version control and track revisions to ensure the most current documents are accessible by utilizing document management software and systems (e.g., SharePoint, DocuSign, Adobe Acrobat, Microsoft Office Suite).
• Ensure all documents adhere to branding, formatting, and quality standards by assisting with the creation and management of document templates and style guides.
• Assist with the design, delivery, and implementation of training programs and provide training and support to team members on document standards and procedures as needed.
• Work effectively with subject matter experts, product, compliance, quality teams and professional services to assist in designing, delivering, and evaluating effective training materials and content.
• Maintain in-depth working knowledge of all court reporting guidelines.
• Interact with team members and other departments as a subject matter expert for all products fulfilled by the Public Records Department.
• Handle confidential and sensitive information with a high level of discretion.
• Support document process audits and compliance reviews as needed.
• Perform other duties as required.

Qualifications

• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize, and work under tight deadlines.
• Excellent written and verbal communication skills.
• Strong writing and documentation skills.
• Experience in working with cross‑functional teams, building alignment and collaboration.
• Must display a helpful demeanor, attention to detail, customer service orientation, and demonstrate the ability to be a contributing team member in a fast‑paced, constantly changing environment.
• Ability to adapt to last‑minute instructions with little‑to‑no notice.
• Has general professional knowledge or specialized vocational/technical skills for a variety of technical or administrative policies and procedures.
• Sound understanding of the skills and working knowledge required for a variety of practices and procedures.

Preferred Skills And Qualifications

• Familiarity with document management systems (DMS) and collaboration tools.

Education And Experience

• High School diploma or equivalent; Associate’s degree in Criminal Justice, Education, or Business Administration preferred.
• Minimum two years of relevant experience in creating and maintaining paper and electronic records/documentation management, administrative records, and correspondence.
• Proficient in Microsoft Office applications.
• Extensive knowledge of the Fair Credit Reporting Act (FCRA) highly preferred.

What Do We Offer

• Dental, medical, and vision insurance.
• Paid Life/AD&D Insurance, Voluntary Life Insurance, Short‑ and Long‑Term Disability.
• Flexible Spending Accounts and 401K.
• Generous Vacation and Sick Program, 10 Paid Holidays.
• Education Assistance Program, Business Casual Attire, Generous Referral Program.
• Employee Discounts and Rewards, and much more.
• All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.