Job Purpose

Oversee and optimize end-to-end operational processes to ensure high-quality customer experience, efficiency and regulatory compliance within the business.

Your role

• Lead daily operations across underwriting, policy administration, claims and customer service
• Design and implement process improvements to increase quality of services and efficiency
• Ensure compliance with all regulatory and internal control requirements
• Manage vendor relationships and outsourcing partners
• Monitor operational performance metrics and report to executive management
• Drive digital transformation and automation initiatives
• Develop and mentor operations teams to enhance capability and engagement

What we expect

• Experience in Strategic Operations Leadership (+5 years)
• Experience in, and focus on driving excellence in customer relations area
• Proven track record in process optimization, automation & digitalization
• Experienced in managing and leading teams
• Analytical & Data-Driven Decision-Making
• Out of the box thinking
• Fluent knowledge of English and Polish
• Regulatory Compliance Knowledge
• Insurance Operations Expertise

OUR Offer

• Employment contract
• Attractive base salary and performance-based bonus system
• Necessary work tools (company car, laptop, phone)
• Hybrid work model
• Opportunity to work in a dynamically growing company with great prospects for development
• Autonomy in decision-making and real influence on shaping the companys strategy