Overview

Who We Are

In today-s economy, an increasing number of workers are choosing to freelance. Wingspan is building a new paradigm to accommodate the future of work and a system of record for the self-employed community. Wingspan is the first payroll platform designed specifically for independent contractors and their businesses, making onboarding, payments, and compliance easy for flexible workforces of all sizes. We are a Series A startup based in NYC with backing from leading VCs and operators. We are hiring to help build, design, and take Wingspan to the next level.

Are you ready to be part of a team redefining the future of work? Apply now!

Impact of the Role

As an Operations Analyst, Payments, you will play a critical role in managing payment escalations and operational processes. You will collaborate with engineering, product, and finance teams to provide timely resolution to escalations, manage operational workflows, and ensure smooth reconciliation of payments. Your mission is to enhance operational efficiency through process optimization, automating workflows, and resolving discrepancies in balances and payment data. This role is based in Warsaw, Poland, with a remote work model supporting work-life balance.

What You-ll Do

• Handle technical escalations from the support team related to payment and platform issues.
• Oversee manual operational tasks and identify opportunities to transition them to automated workflows.
• Reconcile payment transactions, identify discrepancies in balances or data, and work cross-functionally to resolve them.
• Continuously improve payment processes and workflows to increase efficiency and deliver a seamless user experience.
• Collaborate with product, finance, and operations teams to develop new processes for payment escalations and operational tasks.
• Gather and analyze data on escalations and payment workflows to identify patterns and inefficiencies.
• Create documentation to streamline payment operations and reduce the volume and response time of escalations.

Qualifications

• 3+ years of experience in payment operations, technical troubleshooting, project management or related fields.
• Proven experience owning projects from initiation to completion, ensuring timely execution and successful delivery.
• Experience with reconciliation processes and identifying discrepancies in payment data.
• Strong analytical skills to investigate complex technical issues and propose data-driven solutions.
• Ability to work in a fast-paced environment with focus on problem-solving and process improvement.

Requirements

• Work Experience: 3+ years in SaaS or fintech companies in payment operations or related fields.
• Proficiency in SQL with hands-on experience in BigQuery and Spanner, analyzing payment logs to identify root causes of transaction issues.
• Experience optimizing operational processes and streamlining workflows.
• Ability to work independently and as part of a team, collaborating effectively with colleagues.
• Comfort navigating complex challenges in a rapidly evolving environment.
• Analytical attention to detail with the ability to identify patterns and inefficiencies.

Compensation & Perks

• Compensation packages tailored based on expertise, experience, certifications, and other factors.
• Perks and benefits designed to help you thrive professionally and personally.
• Unlimited vacation
• Competitive stock option package
• $300 one-time WFH stipend
• Top-of-the-line 14" MacBook Pro
• Travel stipend for team off-sites
• Medicover Sports Membership

Equal Opportunity

Wingspan is an equal opportunity employer dedicated to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. Wingspan provides reasonable accommodations to applicants with disabilities and for sincerely held religious beliefs, observances, and practices. If you would like to request an accommodation, please contact ariels@wingspan.app.

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