Informacje o stanowisku

Operational Support & Service Delivery 
Location: Hybrid/Wrocław (2 days per week in the office)
Full-time

We are currently seeking an experienced Operational Support & Service Delivery on behalf of our client. The successful candidate will be responsible for support and ensure stable operations of the DTC platform and to provide service delivery capabilities for project execution. The new employee will handle incidents, ensure SLA compliance,
support backlog management, and contribute to scalability and performance improvements.

What We Offer:

• Collaboration in an international environment
• Opportunity to work on large-scale, cloud-based, modern projects
• Full support and knowledge-sharing within an experienced team
• Opportunities to grow your technical skills and work on innovative initiatives
• Competitive B2B contract remuneration

• A minimum of 2 years of professional experience in a similar position
• Platform monitoring & troubleshooting
• Incident and problem management
• SLA/KPI tracking
• Backlog management in ServiceNow or similar tools
• Project delivery support
  
  Soft skills:
• Strong communication and coordination skills
• Ability to work in a distributed (offshore) environment
• Analytical and problem-solving mindset
• Collaboration with cross-functional teams
• Fluency in English and Polish, both written and verbal (minimum B2 level)

Operational Support & Service Delivery 
Location: Hybrid/Wrocław (2 days per week in the office)
Full-time

We are currently seeking an experienced Operational Support & Service Delivery on behalf of our client. The successful candidate will be responsible for support and ensure stable operations of the DTC platform and to provide service delivery capabilities for project execution. The new employee will handle incidents, ensure SLA compliance,
support backlog management, and contribute to scalability and performance improvements.

What We Offer:

• Collaboration in an international environment
• Opportunity to work on large-scale, cloud-based, modern projects
• Full support and knowledge-sharing within an experienced team
• Opportunities to grow your technical skills and work on innovative initiatives
• Competitive B2B contract remuneration

,[Incident troubleshooting and resolution, Documentation of incidents and recurring issues, SLA & KPI monitoring for DTC platform, Coordination with internal teams and suppliers, Monitoring platform performance, Managing service backlog (access/change/information requests), Delivering projects on agreed timelines.Supporting project execution, Ensuring scalability and performance Requirements: SLA, Backlog management, Project Delivery support, Communication skills, Problem-Solving

Praca Wrocław

Wrocław - Oferty pracy w okolicznych lokalizacjach