Informacje o stanowisku

Teleperformance

Level: Specialist

Working hours: Full time

Published: 2024/09/26

Overall Job Purpose

As an Online Advertising Specialist , you will play a crucial role in delivering high-quality customer service through various channels, including phone, chat, and email for our high-profile Client, who specializes in internet-based searching and video sharing platforms. Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction. To excel in this role, you will need to demonstrate proactive problem-solving skills and continuously strive to meet and exceed performance targets.

This role operates in a dynamic and fast-paced customer service environment, involving online interactions with customers. You will work closely with a team and receive ongoing training and support to excel in your responsibilities.

What’s in it for you?

Our people are the heartbeat of our company. If you want to work in a multicultural, diverse environment with real opportunities to grow, then we’re the right choice. And, naturally, we can offer you all of the benefits of being part of a fast-growing, global business.

• Hybrid Working
• Quarterly Performance Bonus
• Private LUX MED Medical Care
• Relocation Support
• Quarterly Recognition Program
• PZU Life Insurance
• Majorel Wellness Feel Good Program
• Full Product Training
• Career & Personal Development

Duties and Responsibilities

• Provide high quality online customer service via phone, chat, and email
• Deliver efficient troubleshooting and query resolution
• Identify, qualify and overcome customer objections
• Meet deadlines in a fast-paced environment
• Manage and exceed multiple performance-related targets
• Participate in ongoing product training and process upskilling
• Research and develop knowledge of Google Ads and related products
• Use initiative to identify trends and/or process improvements
• Be adherent and flexible to internal processes and procedures
• Be open-minded and willing to accept feedback, whether positive or constructive
• Demonstrate exceptional proactiveness, collaborate seamlessly with team members, and take full ownership of tasks to drive efficient and successful outcomes
• Collaborate with direct manager to resolve customer escalations within agreed timelines

Minimum Qualifications

• C1 and higher Ukrainian level, both written and verbal are essential
• B2 English level, both written and verbal is required
• Experience in a fast-paced environment is required
• Experience in the sales or customer service industry is desirable
• Experience within a BPO environment is desirable
• Post-graduate or Bachelors degree is preferred
• High school diploma or equivalent is required
• Proficiency in gSuite is desirable
• Proven ability to work under pressure and with tight deadlines

At Majorel, we create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology we deliver real impact for our partners.

Majorel is an equal opportunity employer that embraces diversity. We are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at Majorel are based on business needs, job requirements, and individual qualifications, without regard to gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status, or any other basis as protected by local law.

Majorel and its employees do not tolerate, engage in, or support Human Trafficking, Forced Labour or Child Labour of any kind through Majorel’s activities, including in its supply chain.

Majorel & Teleperformance

You are applying for a job at Majorel, which is now part of Teleperformance. Welcome to a whole new world of opportunities! In the coming months, the best of both organizations will converge to deliver even more agile and resilient digital business services. With nearly 500,000 team members in more than 95 countries, we are stronger together and ready to master the future.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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