Informacje o stanowisku

Online Advertising Specialist - Fluent Czech or Slovak - WFH, Kraków

Kraków, Poland

Job Description:

Online Advertising Specialist - Fluent Czech or Slovak - WFH

• Full Time
• with/without Professional Experience

We’re hiring at our location in Kraków

Work Type

Fully remote within Poland

Office Location: Quattro Business Park in Kraków

Reporting to: Team Lead

Overall Job Purpose

As an Online Advertising Specialist , you will play a crucial role in delivering high-quality customer service through various channels, including phone, chat, and email for our high-profile Client, who specializes in internet-based searching and video sharing platforms. Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction. To excel in this role, you will need to demonstrate proactive problem-solving skills and continuously strive to meet and exceed performance targets.

This role operates in a dynamic and fast-paced customer service environment, involving online interactions with customers. You will work closely with a team and receive ongoing training and support to excel in your responsibilities.

What’s in it for you?

Our people are the heart-beat of our company. If you want to work in a multicultural, diverse environment with real opportunities to grow, then we’re the right choice. And, naturally, we can offer you all of the benefits of being part of a fast-growing, global business.

• Work from home
• Competitive Salaries
• Quarterly Performance Bonus
• Paid Annual Leave
• Private LUX MED Medical Care
• MyBenefit (inc. Multisport)
• Relocation Support
• Quarterly Recognition Program
• PZU Life Insurance
• Paid Sick Leave
• Majorel Wellness Feel Good Program
• Full Product Training
• Career & Personal Development
• Innovation Programs

Duties and Responsibilities

• Provide high quality online customer service via phone, chat and email
• Deliver efficient troubleshooting and query resolution
• Identify, qualify and overcome customer objections
• Meet deadlines in a fast-paced environment
• Manage and exceed multiple performance-related targets
• Participate in ongoing product training and process upskilling
• Research and develop knowledge of Google Ads and related products
• Identify trends and/or process improvements
• Adhere to and be flexible with internal processes and procedures
• Be open-minded and willing to accept feedback
• Demonstrate exceptional proactiveness and collaborate with team members
• Collaborate with direct manager to resolve customer escalations within agreed timeline

Minimum Qualifications

• C1 and higher Czech or Slovak level, both written and verbal are essential
• B2 English level, both written and verbal is required
• Experience in a fast-paced environment is required
• Experience in the sales or customer service industry is desirable
• Experience within a BPO environment is desirable
• Post-graduate or Bachelors degree is preferred
• High school diploma or equivalent is required
• Proficiency in gSuite is desirable
• Proven ability to work under pressure and with tight deadlines
• Strong communicator and active listener

COMPETENCIES

• Understanding the Role
• Initiative
• Solution & Results Oriented
• Collaboration & Teamwork
• Organizational Commitment
• Resilience & Adaptability
• Client & Customer Focus
• Interpersonal Skills

About Majorel

At Majorel, we create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology we deliver real impact for our partners.

Majorel is an equal opportunity employer that embraces diversity. We are committed to providing employees with a work environment free of discrimination and harassment.

Majorel and its employees do not tolerate, engage in, or support Human Trafficking, Forced Labour or Child Labour of any kind.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Apply now. A big team is looking forward to you. Apply here!

Majorel/Teleperformance | Human Resources | Susanna Yossef

Do you want to discover other opportunities with us? Visit us on majorel-poland.softgarden.io .

Kraków - Oferty pracy w okolicznych lokalizacjach