Informacje o stanowisku

Onboarding Specialist with English and German

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Currently, we are looking for an Enterprise Onboarding Specialist with German and English to work with our global accounts. We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process-driven colleague to join our international team based in Warsaw!

Day-to-Day Responsibilities

• Set up and maintain merchant contracts of the new and existing customers in our systems;
• Check and ensure the complete, correct documentation of application received including contract relevant onboarding data and KYC/AML relevant information and documents;
• Provide telephone and email support for customer service including financial queries;
• Answer product questions and provide answers to basic technical questions;
• Independently process all kinds of requests from our customers, partners and third parties, according to our SLA’s and quality requirements;
• Update systems to reflect contract changes, including activating new services and changes to the customer status;
• Actively support operational implementation of new products and services, participate and cooperate in projects;
• Execute recurring tasks (e.g. Brands registration);
• Resolve and follow up on customer issues escalating to technical support teams as appropriate;

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Proven experience in customer service or account management;
• Excellent verbal and written communication skills, with the ability to communicate complex ideas clearly and concisely;
• German and English skills at professional level in speaking and writing;
• Strong analytical skills to identify problems and develop effective solutions quickly;
• Ability to build and maintain relationships with clients and internal teams;
• Flexibility to manage multiple client accounts and prioritize tasks in a fast-paced environment;
• A good understanding of technology and the ability to grasp new software tools and systems quickly;
• Passionate about delivering exceptional customer service and committed to helping clients succeed;

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Full-time job contract and stable working conditions (performance bonus, private medical healthcare and more)
• Competitive salary and a range of benefits for employees
• Best location in Warsaw – only 20 meters away from "Rondo Daszyńskiego" underground station

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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