Informacje o stanowisku

technologies-expected :

• SharePoint
• PowerShell

• Responsible for the project involving enterprise M365 and O365 operations
• Responsible for handling incidents, migration and support for O365, MS office products, MS teams
• Provide support for M365 Admin Centre, Exchange Online, SharePoint Online, Teams Administrator, and OneDrive.
• Providing timely and accurate resolution of technical issues experienced by the Users.
• Create and maintain relevant project documentation such as project charter scope project plans status reports and operational checklists
• Ensure deployed solutions are compliant with Enterprise Technology and Security Standards
• Assist with procurement necessary to acquire goods and services to facilitate the project

• Language Proficiency: German – Mandatory & English
• German speaking candidate
• Detailed knowledge of enterprise M365 and O365 operations
• Operational experience with handling incidents, migration and support for O365, MS office products, MS teams
• Working knowledge remote troubleshooting, desktop support, incident and Service request management
• Experience is Mobile device management, mail configuration, application troubleshooting
• Understanding ITIL concepts, monitoring and MS exchange would be added advantage
• Excellent verbal and written communication skills
• Excellent customer service skills
• Excellent attention to detail and procedure interpretation
• 3+ years of experience managing Office 365 environments
• Strong understanding of Office 365 services and applications
• Experience with M365 Admin Centre, Exchange Online, SharePoint Online, Teams Administrator, and OneDrive
• Knowledge of PowerShell scripting for Office 365 administration
• Familiarity with security and compliance features in Office 365
• Create and maintain relevant project documentation such as project charter scope project plans status reports and operational checklists
• Provide presentations as necessary to MassIT customers agency staff and management including use of MassIT tools to maintain current information
• Ensure deployed solutions are compliant with Enterprise Technology and Security Standards
• Assist with procurement necessary to acquire goods and services to facilitate the project

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