Join to apply for the Offboarding Manager - EMEA role at RemoFirst

RemoFirst is transforming the way businesses hire and manage global teams. Our mission is to enable Freedom of Work by providing an all-in-one global HR platform that simplifies hiring, compliance, payroll, and benefits management. We partner with some of the world’s most innovative companies, including Fortune 500 businesses and leading startups. We are a small but strong team of 180+ people (and growing) hyper-focused on delivering a world‑class platform and unparalleled service with our industry‑leading partnerships.

Role Overview

Detail‑oriented and empathetic Offboarding Manager responsible for managing employee offboarding processes on behalf of our global clients. In this role, you will ensure a seamless, compliant, and professional offboarding experience for departing employees while safeguarding our clients interests and maintaining compliance with local labor laws.

What you’ll be doing

• Offboarding Coordination
  • Manage the end-to‑end offboarding process for employees across multiple countries and jurisdictions.
  • Collaborate with clients to gather necessary documentation and information to initiate offboarding procedures.
• Compliance and Documentation
  • Ensure all offboarding activities adhere to local labor laws and EOR-specific regulations.
  • Prepare, review, and process termination documentation such as final pay calculations, release agreements, and exit letters.
  • Maintain accurate records of offboarded employees and associated documentation.
• Communication and Support
  • Act as a primary point of contact for clients, providing guidance and updates throughout the offboarding process.
  • Communicate with employees professionally, ensuring they understand the offboarding steps and have access to necessary resources.
  • Handle sensitive conversations with departing employees while maintaining confidentiality and professionalism.
• Payroll and Benefits
  • Coordinate with payroll teams to ensure accurate processing of final settlements, unpaid wages, and applicable benefits.
  • Oversee the deactivation of benefits, systems access, and other employee entitlements.
• Process Improvement
  • Identify opportunities to improve the offboarding process and enhance the overall experience for clients and employees.
  • Stay up to date on labor law changes, compliance requirements, and best practices in the EOR industry.

Qualifications

• 2+ years of experience in Account Management or Customer Support/Success roles, ideally within an HR Tech SaaS environment. Experience as HR Business Partner or in HR operations is also highly relevant.
• Experience in EOR (Employer of Record), global HR, or payroll-related support.
• Strong organizational and time‑management skills to handle multiple offboardings across global time zones.
• Proactive by nature – you anticipate challenges, take the initiative, and consistently seek improvements.
• Proven ability to collaborate effectively in a remote‑first, globally distributed environment.

Skills

• Time Management: Ability to structure work across meetings, customer support, and local partners while maintaining a work‑life balance.
• Attention to Detail: Ensures compliance and precise translation of client requirements in every country.
• Empathetic: Excellent people skills to connect with clients and employees, handling conversations across multiple audiences.
• Excellent Communication: Clear and adaptable communication in English (both written and verbal) is a must.
• Independent and Autonomous: Uses own initiative to solve problems and get answers, reaching out for help or confirmation as needed.
• Collaborative: Values diverse opinions and works together with people across different places.
• Motivated: Passionate about the mission, seeking improvement opportunities without being prompted.

Why Join RemoFirst?

• Startup Environment: Be part of a scaling startup where your voice matters and your impact is tangible. You help shape the future of RemoFirst.
• Growth Opportunities: Join a fast‑growing team with the chance to shape the future of our support operations.
• Work for a Market Leader: Support innovative companies such as Microsoft, Mastercard, and leading startups in your daily role.
• Remote‑First: Enjoy the flexibility of working remotely with a globally distributed team.
• Perks: Competitive compensation, best‑in‑class tools, and growth resources to succeed.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Other

Industries

Technology, Information and Internet