You ensure the smooth, reliable operation of our M365/O365 environment and act as a trusted point of contact for both internal teams and external stakeholders. You manage daily operations, support users across Windows and Apple devices, and handle incidents, changes, and service requests. Through system health checks, quality assurance, and alignment with the client, you help maintain a stable, secure, and efficient digital workplace while identifying opportunities for automation and continuous improvement.
responsibilities :
Run standard operations for M365/O365 services.
Serve as the main contact for internal and external communications.
Support M365/O365 usage on Windows and Apple mobile devices.
Handle incidents, problems, changes, and service requests.
Perform regular system health checks and align parameter updates.
Work closely with the client on operational alignment.
Identify and propose automation opportunities.
requirements-expected :
7–10 years of experience with MS Office / M365 / O365.
Administrative knowledge of M365/O365 technologies.Strong communication, presentation, reporting, and servant‑leadership skills.
Problem‑solving and conflict‑resolution abilities.
Solid Microsoft Windows skills.
Proficiency in English and German.
offered :
Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
benefits :
sharing the costs of sports activities
private medical care
life insurance
no dress code
parking space for employees
extra social benefits
redeployment package
employee referral program
charity initiatives
access to courses e.g. Excel, VBA, RPA, Customer Care
