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O2C Global Process Owner (GPO)

Apply locations Warsaw time type Full time posted on Posted 2 Days Ago job requisition id JR00017158

O2C Global Process Owner (GPO)

The O2C GPO will be responsible for process management and governance for the end-to-end O2C process area. This position plays a key role in driving continuous improvement and standardization across the O2C function from a process, people, and technology perspective.

Responsibilities:

Process:

• Develop and refine the vision and strategy components for the designated end-to-end process area.
• Identify improvement opportunities to enhance service levels and reduce support burden.
• Collaborate closely with the O2C Operations team to implement process improvements.
• Champion process standardization initiatives to enhance efficiency, consistency, and alignment across global O2C functions.

Technology governance and continuous improvement:

• Recommend solutions to better exploit the capabilities of existing systems.
• Enforce global template and design standards.

Stakeholder engagement and communications:

• Consistently promote integration of best practices and leading trends.
• Coordinate and engage with key stakeholder groups across the SSC, Global and Local/BU functional teams.
• Support change management and communication efforts for critical transformation projects.

Policies and Procedures:

• Drive a consistent approach for procedure development and maintenance across global locations.
• Drive the development and updates of global training materials.
• Define, implement and monitor metrics to identify improvement opportunities, service gaps and key trends.

Requirements:

• Master Degree in Finance, Accounting, Economics, or a related field.
• 5+ years of management and leadership experience, including SSC/ GBS environment.
• Strong understanding of end-to-end O2C processes.
• Experience working with global stakeholders.
• Comprehensive experience with SAP ERP and an affinity to support the development and harmonization of supporting IT tools/environments; experience with other payables/disbursement modules are a plus.
• Process improvement (LEAN, Six Sigma) or project management expertise preferred.
• Excellent communication and collaboration skills.
• CPA/LEAN/Six Sigma or other professional certification preferred.
• Proficiency in English, good command of Polish will be an asset.
• Ability to drive process standardization and continuous improvement.
• Proven ability to work in a team environment with strong analytical and problem-solving skills around accounting analytics and processes.
• Demonstrated interpersonal skills, customer management skills, analytical, change management and communication skills.
• Strong managerial skills (people and workflow).
• Experience with SAP essential.

We offer:

• Employment contract and development opportunity in a world leading animal health company.
• Learning and developing programs.
• Access to LinkedIn Learning Platform.
• Private medical care and life insurance.
• Multisport card.
• Hybrid model of work.

I hereby agree to the processing of my personal data provided in this document by Zoetis Polska Sp. z o. o. for realizing the recruitment process for the position I applied for.

OR:

I hereby agree to the processing of my personal data provided in this document by Zoetis Polska Sp. z o. o. for realizing the recruitment process for additional and future recruitment processes.

About Us

At Zoetis , our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

Diversity, Equity & Inclusion



Connected to our purpose and Core Beliefs, at Zoetis, we lead with inclusion. Our Diversity, Equity & Inclusion (DE&I) focus helps create an environment where each colleague can thrive. Our commitment to DE&I begins with our leadership team of diverse backgrounds, experiences and ethnicities, and it is demonstrated in our support of our colleagues and the animal health industry. We have nine colleague resources groups whose members spread awareness, foster inclusivity and make a positive impact on our business and communities.

Our commitment to advancing Diversity, Equity and Inclusion has earned us recognitions as a 2024 Catalyst Award recipient and a Top 50 Company for Workplace Fairness by Fair360 (formerly DiversityInc). Zoetis has also been named a Best Place to Work for LGBTQ+ Equality, a Best Company for Working Parents, a Top Company for Executive Women, among many others. Learn more here .

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