Nordic Speaking Customer Support Representative
Nordic Speaker | Customer Service Advisor | Poland
Kats Recruitment Your Career, Our Mission.
Join a dynamic multilingual customer‑service team in Poland, supporting Nordic‑market customers with excellence and professionalism.
Your Role
- Handle inbound enquiries from Swedish / Danish / Norwegian‑speaking customers via phone, chat and email.
- Manage bookings, returns, subscriptions, account issues and general service queries.
- Deliver premium‑level service: friendly, accurate, timely.
- Work in a shift schedule covering evenings and weekends as needed.
- Collaborate with international teams and help enhance the customer‑journey experience.
Your Profile
- Native/near‑native Swedish or Danish or Norwegian + good English.
- Strong communication skills and customer‑oriented mindset.
- Comfortable working with CRM tools and managing multitask workflows.
- Valid EU work permit (role based in Poland).
- Previous customer‑service or BPO experience is a plus.
What You’ll Get
- Full‑time contract in Poland with stable conditions and full benefits.
- Competitive salary aligned with Nordic‑language premium.
- Modern office or hybrid working model depending on city.
- Private healthcare, sports card, monthly福利 package and training & development.
- Clear career growth paths: team lead, language specialist or cross‑functional roles.
- End‑to‑end support from Kats Recruitment for your onboarding and career journey.
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Other
Industries
Business Consulting and Services
