NOC Service Engineering Intern (12 months internship)

Your responsibilities

Our Network Operations Center (NOC) team is the frontline support for Equinixs diverse range of products and services. With a focus on network support, our NOC experts handle customer inquiries and troubleshoot issues swiftly and effectively. NOC monitors tickets and network activity, diagnosing and resolving problems promptly or escalating them to appropriate teams when necessary. The ideal candidate will have a strong interest in networking technologies. NOC Engineer Intern will be responsible for monitoring equipment spread across multiple sites and will require the ability to identify, prioritize, and resolve issues as they come up while keeping the relevant stakeholders informed as needed.

Responsibilities

Troubleshooting

•Troubleshoots network problems and outages and provides Level 1 Network support

•Actively works in performing network monitoring and creating solutions that allow proactive network monitoring

•Provides feedback and edits published checklists for L1 triage

Sustaining Operations

•Monitors network devices, software health and network tools health checks

•Monitors the network tools and reports any device or software outages, prioritizing the issues

•Creates and reports tickets for events and incidents

Service Delivery

•Performs Network Service fulfillment for quote to cash transactional tickets for all network and datacenter products (Interconnections, DCIM etc.)

Our requirements

• Must be currently enrolled in an accredited university/college
• Available to work at least 30 hours per week during the academic year and full-time during vacation periods
• Ability to multi-task and work collaboratively and effectively in a fast-paced environment
• Excellent written and verbal communication skills, with business in English
• A strong interest in Computer Networking, System Administration, Application Support, Server-side Hardware, SQL/Databases, and APIs
• Analytically driven and detail-oriented, with working knowledge of the Microsoft Office Suite and an aptitude for learning new tools

What we offer

• Gain Practical Experience: You will work alongside experienced professionals on meaningful projects that contribute to our business objectives, allowing you to apply your academic knowledge in real-world scenarios
• Develop Your Skills: This opportunity will enable to enhance your technical and professional skills, preparing you for future career challenges. You will have access to various resources and tools to support growth
• Collaborate with Diverse Teams: Engage with colleagues from various departments, fostering teamwork and collaboration while gaining a broader understanding of our operations and culture
• Build Your Network: Connect with professionals across the organization, creating valuable relationships that can benefit your career development

The Equinix New to Career team will be reviewing applicants on a rolling basis and will reach out to applicants accordingly. We appreciate your patience while we consider your application.  If you would like to learn about other career opportunities, we have to offer check out our careers page!

Learn more about the program and what former interns have to say about their experience - https://careers.equinix.com/global-internship

Watch this video to learn more on how Equinix is powering the worlds digital infrastructure. https://youtu.be/aTTIbsfP8j0