Informacje o stanowisku

Responsibilities:

• Collaborate with teams to resolve customer issues.
• Respond to escalations and assistance requests.
• Develop expertise in specific areas.
• Identify strengths and gaps within the team.
• Take ownership of complex problems and provide remote support.
• Supervise incident tickets.
• Collaborate with internal teams.
• Follow communication procedures.
• Provide guidance to less experienced engineers.
• Create and improve procedures and action plans.
• Strive for continuous learning and improvement.
• Participate in rotational shifts.

Qualifications/Skills:

• Minimum 5-7 years of relevant experience.
• Experience with VOIP protocols, PSTN connections, and Cisco technologies.
• Ability to identify problems and deliver solutions.
• Excellent communication and leadership skills.
• Familiarity with working with carriers.
• Ability to drive innovation and process improvements.
• CCIE Voice/Collaboration certification is highly desired.
• ITIL certification is a plus.
• English - Advanced

Our offer:

• B2B via Experis
• 100% Remote
• Candidates must be based in Poland
• Sport Card
• Life insurance
• Private Health insurance

Kraków - Oferty pracy w okolicznych lokalizacjach