Informacje o stanowisku

technologies-expected :

• Cisco

• We are looking for a NOC Engineer to join the worlds leading vendor.
• This is a 100% remote role, based in Poland.
• 4 month extendable contract.

• Provide remote troubleshooting support on a priority basis within the customer network to resolve UC Collaboration related issues.
• Effectively utilize complex lab setups to duplicate and solve problems and validate planned changes to software and hardware design.
• Support and collaborate with other cross-functional teams to resolve major customer issues.
• Strive for continuous learning and collaboration with other team members.
• Develop expertise in specific areas (i.e. technology, product).
• Work on complex problems where analysis of situations requires in-depth evaluation of factors.
• Solve sophisticated enterprise networks to quickly resolve downtime and outages.
• Handle issues/customers by setting expectations and meeting those expectations to achieve the highest level of customer satisfaction.
• Effectively communicate issues to engineers within the support team, and resolutions/work-arounds to the customer.
• Coordinate field services as needed for onsite support.
• Follow the defined communication procedures for incident updates.
• Adhere to processes to update the tickets with relevant and accurate notes.
• Receive minimal direction, no instruction on routine work, and general instruction on new assignments.

• Minimum of 2-5+ years of relevant work experience.
• Good practical knowledge of Cisco’s core collaboration technologies consisting of Cisco Unified Communication Manager (CUCM), Cisco Unified Contact Centre Express (UCCX), Cisco Unity Connection (CUC), Cisco Unified Communications Manager IM & Presence, Cisco Jabber.
• Knowledge of Unified Communications hardware including Cisco UCS Servers, ISR Voice Gateways and IP Phones.
• Experience with VOIP protocols (MGCP/H.323/SIP/SCCP) in addition to experience working with PSTN connections (FXS/FXO/T1/PRI/SIP) is required.
• Knowledge of network protocols (DHCP, NTP, CDP, LLDP) and Quality of Service (QoS).
• Established crisis management skills.
• Strong analytical, problem solving and organizational skills.
• Strong written and verbal communication skills.
• Prior experience in support of remote customer networks required.
• Engineering/Computer Science/IT educational degree courses or equivalent experience.

• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• remote work opportunities
• flexible working time
• fruits
• integration events

Kraków - Oferty pracy w okolicznych lokalizacjach