No-Code Conversational Automation Specialist

Join to apply for the No-Code Conversational Automation Specialist role at Apifonica

About SmartTel Plus

SmartTel Plus is a European tech group headquartered in Tallinn, with offices in Germany, Italy, Poland, and Latvia. We create truly autonomous AI solutions — voice and chat agents that don’t just respond but act to achieve real business goals.

Our platform combines a powerful AI engine with full telecom infrastructure: SIP trunking, phone numbers, call routing, and SMS/RCS messaging. This means our AI agents work efficiently from day one, with enterprise‑grade security, compliance, and no lengthy training required.

Join us to work with cutting‑edge AI and telecom technology, gaining full control to launch, manage, and evolve AI agents independently.

What you will do

• Design conversational flows for voice and chatbots: structure, dialogues, response options, UX logic.
• Analyze real conversations and continuously improve scripts.
• Use no-code platforms (n8n preferred, plus Make, Zapier, or similar) to configure integrations based on technical analysis.
• Build dictionaries, patterns, and variations of dialogues for different audiences and communication channels.
• Run experiments: A/B testing, logic adjustments, creative hypotheses to improve conversion.
• Collaborate closely with technical analysts and the product team.

What we expect

• Experience creating dialogues, scripts, or interactive content in any field: UX writing, game design, quests, call centers, technical documentation, e-learning, etc.
• Strong command of Polish and English (sufficient to design and adapt dialogue flows). Additional languages are a plus.
• Basic understanding of integrations and APIs, familiarity with JSON, HTTP, and Webhooks is welcome.
• Hands‑on experience with no-code tools (n8n, Make, Zapier, etc.).
• Creativity and a problem‑solving mindset, ability to find unconventional solutions.
• Strong logical and structural thinking.

Nice to have

• Experience designing voice or chatbot scenarios.
• Familiarity with NLP models, patterns, and entities.
• Understanding of behavioral psychology in communication.
• Experience working in multicultural projects.

What we offer

• Exciting work in a fast‑growing international company.
• Opportunities to gain cross‑functional and international experience.
• Competitive compensation package.
• Professional growth and development opportunities.
• Flexible hybrid schedule: 2 days per week in our modern office, the rest remotely.

Seniority level

Entry level

Employment type

Full‑time

Job function

Writing/Editing and Engineering

Industries

Telecommunications, Telephone Call Centers, and IT Services and IT Consulting

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