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Newskies helpdesk agent
  • Warsaw
Newskies helpdesk agent
Warszawa, Warsaw, Masovian Voivodeship, Polska
Ryanair Sun
12. 12. 2024
Informacje o stanowisku

Technologies-expected : Windows Server responsibilities : Ryanair Sun (BUZZ) is currently recruiting for a Newskies Helpdesk Agent to join their team. The successful candidates will be energetic and committed, able to work on their own initiative while also being an integral part of our team. The Role The role of a Newskies agent is to assist finance, ground operation, airports, call centres etc to ensure smooth running of the Ryanair operations. Ensuring all policies and procedures are adhered to and providing feedback to airports/ground ops/training etc. This is a permanent position based in our Warsaw office. The team work on a shift pattern of 4 days on/4 days off. The shift times are 7am to 7pm or 7pm to 7am. requirements-expected : Previous Airline/Airport/Ground Handling experience would be a distinct advantage Fluency in spoken and written English (2nd European language would be an advantage) Must have flexible approach and ability to remain diplomatic and tactful whilst working under pressure Show a natural ability in problem solving. Proactive approach to dealing with errors/complaints Possess a high level of interpersonal and written skills Computer literacy (MS Word, Excel) Knowledge of Newskies /Operations /Sky Speed/ Go Now (would be an advantage) Applicant must be flexible with working hours offered : Newskies Helpdesk provides telephone & email & chat support for all Ryanair European Airports and Call Centres Liaise with Ground Operations / Training Department pertaining to Airport issues. Monitoring delays and issuing Refreshment Vouchers Notify passengers of delays, cancellations, diversions via the new travel assistant (DOT) and email Creating and editing pre-departure comms to be sent out to customers General administration duties ex. refunds, managing users’ accesses. benefits : corporate products and services at discounted prices integration events

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