Informacje o stanowisku

HCLTech is a global technology company, home to more than 220,000 people representing 167 nationalities across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of $13.8 billion in December 2024.

We have established a major presence in Poland, with employees across three delivery centers in Krakow, Warsaw and Wroclaw. For more than 16 years, we help drive the digital transformation for over 110 clients many of which are among the Fortune 500 companies. HCLTech has also been recognized as a Global Top Employer for 2025 and is certified as the number one Top Employer in Poland by the Top Employers Institute.

HCLTech provides our people with a fair opportunity to reach their full potential in an inclusive environment where they are valued and treated equally and with respect.

Global Deployment Services is a technical engineering team providing “hands-on” capability to execute work according to the approved change(s). The Global Deployment Services team is organized into data center, routing and switching, WLAN, IPT, Security, and Contact Center sub-teams. Each sub-team resource must have broad exposure to related technologies with advanced experience in installation, operation, and maintenance of routing, switching, communications, and peripheral equipment associated with globally connected networks. Responsible for installation, testing, troubleshooting, upgrading, and administering multiple vendor systems. Ensure quality customer service providing support to a varied user community. From time to time, the Global Deployment Services team will be expected to troubleshoot/resolve issues should they arise. Global Deployment Services resources are highly experienced and qualified resources who can think on their feet and work according to customer processes and guidelines.

Responsibilities & Qualifications:

• Adhering to SLAs
• Perform root cause analysis
• Troubleshooting technical issues
• Defining processes and ensuring that the processes are adhered to
• Oversees and is responsible for successful completion of installation, configuration, and migration
• Ensure maximum uptime according to the SLA
• Understanding of Multi-geo support environment
• Responsible for building/maintaining a test environment
• Improves and maintains customer and employee satisfaction
• Suggests new technologies and design changes
• Monitoring and maintaining SLA requirements by the team members
• Testing/auditing processes as required from time to time
• Identify skill gaps and plan for training/knowledge updating

Technology Knowledge:

• Router - Cisco
• Switch – Cisco and Arista
• Meraki – Cisco
• WLAN – Cisco
• WLAN Appliance – Cisco and Aruba
• IPAM - Infoblox
• Packet Shaper - Bluecoat
• Terminal Server - Ion systems
• Load Balancer - F5

Qualification:

• 5+ years of hands-on experience and proficiency in managing and maintaining a medium/large environment
• Extensive hands-on technical skills to cover installation, configuration, administration and advanced troubleshooting of data networks in large enterprise that includes Wired & Wireless
• Excellent communication and conversation skills (Verbal and Written)
• Able to handle high pressure
• Experience on Cisco (Routers/Switches)
• Experience on Wireless technologies Cisco, Aruba to ensure maximum uptime according to the SLA
• Knowledge of Cisco & Meraki Products
• Experience in Cisco Meraki switches MS100, MS200, MS300, MS400
• Experience in Cisco Meraki MX100, MX84, MX250, MX450
• Experience in Cisco Meraki WLC/Access point
• Experience installing and troubleshooting Meraki Wi-Fi networks
• Handling troubleshooting calls related to Routing, Switching, Wireless, Meraki & VPN
• Good hands-on experience with OS upgrades of different vendors devices
• Knowledge of load balancers & optimizers, Riverbed
• Knowledge of DNS, DHCP and IPAM solutions
• Hands-on technologies like IP addressing schema, VLSM, DHCP, DNS etc.
• Knowledge of implementing and troubleshooting complex layer 2 technologies such as VLAN Trunks, VTP, Ether channel, STP, RSTP and MST
• Excellent NOC troubleshooting, analyzing & managing critical incidents, problem tickets with out of the box thought process
• Experience on any cloud technologies or SDN technologies will be an added advantage

Soft Skills:

• Excellent communication and conversation skills (Verbal and Written)
• Excellent customer handling skills
• Able to handle high pressure situations
• High level of acceptance
• Can drive HCL’s value and its methodology

Kraków - Oferty pracy w okolicznych lokalizacjach