Troubleshooting firewall, Proxy & Threat Protection problems as reported by customers.
6 years of hands-on experience on security domain managing Security Infrastructure
Should have good working experience on Palo Alto Firewall, Zscaler Proxy, Fireeye threat protection solution.
Required skills:
Experience with Firewall & Network, such as Switching, Routing, IPSEC VPNs, Tunnelling and Security.
Ensure all network security rules are configured according to least privileged access and best practices following standards. Access controls and firewall rulesets must be in place to ensure that users and Services only have access to the Networks they are authorized to use.
Remediation of network security compliance reports generated daily, including the deviation of security standards configurations on a global scale.
Performing device replacements and firmware upgrades when required as part of troubleshooting.
Troubleshooting customer authentication incidents (Most common incident from users nowadays).
Monitoring performance and availability of firewall devices using Customer Network Monitoring Tools
Good knowledge and troubleshooting skill on Cisco Email and DNS security
Good hands-on experience in administration of Zscaler proxy solution i.e. Zscaler Client connector, Traffic forwarding, authentication & Security policy configuration
Hands on experience in Fireeye threat protection policy configuration, administration and threat log analysis
Key Responsibilities:
The key responsibility is to manage and administrate core security components like Firewalls, Proxy & Threat Protection. Monitoring of all services is important to ensure all services are up and running. Faster troubleshooting skill to analyze and provide fix at the earliest to user reported incidents.
