Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
responsibilities :
Serve as the single point of contact for client technical queries related to network operations.
Provide clear, professional communication during incident handling and governance meetings.
Document and report technical findings and recommendations to the client.
Manage IP addressing schemes, VLAN configurations, and QoS policies.
Conduct proactive health checks and capacity planning; deliver scheduled performance reports.
Analyze alerts and events from multiple monitoring tools (e.g., network, OS, application layers).
Identify patterns and root causes by correlating data across platforms.
Recommend improvements for monitoring efficiency and incident prevention.
Handle escalations from L1/L2 teams; perform advanced troubleshooting.
Drive root cause analysis and contribute to knowledge base updates.
requirements-expected :
Strong knowledge of network protocols, routing, switching, and firewall configurations.
Experience with enterprise monitoring tools and correlation analysis.
Familiarity with OS and application monitoring concepts.
Certifications: CCNA/CCNP, ITIL Foundation (preferred).
Excellent communication and client-facing skills.
Analytical and problem-solving mindset.
Ability to manage critical incidents under pressure.
Strong collaboration and stakeholder management skills.
Shift Pattern: Standard business hours with on-call availability for critical incidents.
Client Interaction: Regular governance calls and incident reviews.
offered :
Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Lets talk about wellbeing" which you can listen to on Spotify.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
benefits :
sharing the costs of sports activities
private medical care
life insurance
no dress code
parking space for employees
extra social benefits
redeployment package
employee referral program
charity initiatives
access to courses e.g. Excel, VBA, RPA, Customer Care
