Works with customers along with appropriate internal and external resources (e.g. account teams, partners) on the strategy/deployment/optimization of services and solutions
Takes responsibility of task/project implementation for assigned customer engagements
Captures and contributes to new implementation techniques and methodologies utilized in customer delivery and shares lessons learned with the broader team
Creates and reviews project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans
Builds and/or leverage test environments as required to resolve complex problems and compatibility issues
Leverages software skills and tools to configure, deploy and/or troubleshoot products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures).
Acts as an initial focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of major customer problems across an appropriate range of technologies.
Scope:
Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs
Typically interacts with individual contributors, managers, and customers
Provides input to Sales team on technology solutions for customers
Complexity:
Works on moderately complex problems and considers relative value of several alternative solutions to potential issues before confirming a final decision as to the path forward
requirements-expected :
Expertise:
Tech degree or equivalent plus 5+ years of related experience in professional environment.
Knowledge of customer verticals/ industry.
Working experience and knowledge in Routing and Switching protocols.
Comprehensive understanding of all TCP/IP protocols.
Understanding of Network Design Principles and Enterprise Network Architectures.
Ability to clearly communicate technical solutions to peers/customers including writing technical documents like HLD, LLD, Network Migration Plans.
Ability to solve network issues and work through challenging situations and handling customers.
Ability to conduct training and one-to-one mentoring concerning routing and switching technology.
Experience in other Enterprise solutions (SDA, DNAC and/or SDWAN) desired.
Certification in Cisco technologies is a plus (CCIE preferred).
Knowledge of other networking technologies and scripting is a plus.
Having additional language (French) is preferable.
Availability to travel within EMEA (Europe, Middle East, Africa) is a requirement.
Project Specific
Skills & Competencies
Deliver Planning, Design, Implementation & Optimization Services to our major accounts.
Demonstrate though leadership in solving customer pain points and achieving their business outcomes.
Developing migration strategies and/or participate in network migrations projects.
Perform analysis and diagnosis of complex network designs.
Identify & document design/architecture best practices for Services adoption.
Provide consultative, proactive and/or reactive support for Business Critical Services.
Act as a trusted advisor and building business long-term relationship with customers.
Guide other consultants and engineers, resolving challenges and ensuring customer success.
Identify skills and business shortfalls and establishes program to address them.
Become a part of delivery team and collaborate closely with project stakeholders.
