Informacje o stanowisku

responsibilities :

• Analyzes, troubleshoots, and resolves network alerts.
• Follows knowledge articles to provide support for these systems.
• Works effectively with cross-function teams of IT professionals to troubleshoot these systems.
• Tracks the resolution of all issues.
• Works with ISPs and other service providers to create, escalate and resolve support issues.
• Coordinates remotely with local site contacts to troubleshoot and resolve circuit issues.
• Escalates critical issues appropriately to the NOC Shift Supervisor and support teams.

• Basic knowledge of telecommunication systems, such as network architectures, switching, routing, TCP/IP, IP voice, data, or internet technologies, etc
• Strong written communication skills, including the ability to document operations procedures.
• Strong verbal communications skills, including professional customer service skills and the ability to effectively deal with hardware and software vendors when troubleshooting problems.
• English language skills (B2 level or above).

• sharing the costs of professional training & courses
• flexible working time
• integration events
• video games at work
• coffee / tea
• parking space for employees
• leisure zone
• charity initiatives
• family picnics

Wrocław - Oferty pracy w okolicznych lokalizacjach