SME is responsible for Incident, Change, Problem, Knowledge, Availability and Capacity Management for Storage systems and SAN fabric switches.
Manage L3 production/project support activities.
Lead escalations - within Storage and cross platform.
Responsible for system improvement and performance tuning on Storage devices.
Responsible for software and firmware upgrades on Storage and SAN.
Participate or lead storage projects independently.
Coordinate Hardware/Software break fix with vendors.
Work on flexible working hours including weekends.
Involved in Routine Operational support and troubleshooting.
requirements-expected :
Minimum of 5+ years of experience in NetApp Storage technology with a strong understanding (Hands-on support and troubleshooting experience) on NetApp storage Systems.
Strong Storage concepts and hands-on experience on NetApp tools such as OCUM, SnapCenter, System manager & SnapDrive
Expert knowledge of provisioning & administration of SVMs, snapmirror configurations & SVM DRs
Level 3 skills in NetApp Cluster-mode to perform Capacity balancing tasks, adding nodes to cluster, volume migrations & NetApp cluster setup.
Knowledge of SAN zoning on CISCO & Brocade
Experience of administration & configuration of NFS & CIFS, FC, FCOE on NetApp Systems
Hands on experience in Multiprotocol access (simultaneous access of fileshares from NetApp to Windows/Linux clients) configurations and troubleshooting.
Hands on experience on Quota Management (Hard/Soft)..
Experience in planning and execution of firmware upgrades & Ontap upgrades on NetApp storage devices.
Ability to Create/Modify Zone sets, perform/plan data Replication, Monitor storage device ports.
Good knowledge on Shell or Perl scripting for monitoring or automating storage tasks.
Experience in working with storage vendors to resolve complex technical problems.
Experience in performing Root cause analysis.
Excellent communications, customer service & documentation skills, oral and written.
