Responsible to deliver the Incident, Service Req, Change, Problem, Preventive & Corrective action Management services and Enhancement Services for applications in scope of the contract
Work allocation and provide guidance to Operate team (technical / process etc.,)
Follow up with Operate teams to identify and resolve problems with the Local applications
Vendor coordination in the case of application issues and upgrades e. SLA / KPI management and reporting related to Operate services
Provide timely communication to users, Country IT and Shared Country Lead regarding all aspects of the Operate services
Ensure provision of application and related business process specific input & assessment to assist the Incident Management Team when drafting major outage communications to the relevant business users
Identify and implement service improvement opportunities
Proficient in language French & German and good communication with the Business users
Should have Good Team Management, Stakeholder, Reporting and leadership skills.
Strong ITIL Knowledge and process implementation experience required.
Disaster Recovery and Business continuity experience.
Manage Weekly and Monthly Service review reporting to the customer and stakeholders.
Risk Management & Escalation handling experience.
Interact with customers on reported issues and manage customer expectations
Communicate with other parts of the team and third-party suppliers to ensure business needs are met, for example (but not limited to) the triage and management of tickets and coordination of the upgrade of third-party software.
requirements-expected :
Technical skills required include, but are not limited to the following: Dotnet Full stack (C#, ASP.NET, SQL, JS, TS (AngularJS), HTML, CSS, Linq, Entity Framework)
offered :
Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
Premium medical services for employees and family members (Luxmed)
Life & Disability Insurance for employees and family members (Generali)
Profitable Voluntary Pension Fund
Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
Integration and cultural events for employees
Reward and recognition programs for high performers
Employee Referral bonuses
Relocation assistance: accommodation, travel, and other covered expenses
