75 523
18 783
The Team Leader is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Core responsibilities Lead with Impact: Oversee day-to-day activities of talented advisors ensuring they adhere to company policies and legal requirements. Performance Coach: Regularly coach your team to achieve and exceed performance metrics, providing constructive feedback and guidance. Resolve Challenges: Identify performance issues and develop effective improvement plans, including corrective actions when necessary. Meet Customer Expectations: Ensure our services meet the contractual KPIs and financial goals, maintaining high standards of customer satisfaction. Communication Champion: Keep your team updated on expectations and company news through regular meetings and open forums. Team Organizer: Plan and organize team activities and meetings, fostering a collaborative and communicative environment. Continuous Learner: Stay updated on internal processes and attend management training to further your development. Value Advocate: Lead by example, promoting Concentrixs values and being a dedicated advocate for your team. Candidate profile Educational Background: Associates degree in related field and previous experience in a similar position. Experience: Previous experience in the BPO/ Call Center sector. Leadership Skills: You have the talent to motivate and coach team members to reach their goals. Resilience: Thrive under pressure and see tasks through to completion. Communication Pro: Strong verbal and written communication skills in English (at least C1) and German/Italian/Spanish /Turkish /French (C1/C2) Multi-tasking Leader: Ability to lead a team in handling multiple priorities and meeting deadlines. Office Work Ready: Comfortable and willing to work from our office in Katowice on various shifts. What We Offer Comprehensive benefits package, including access to MyBenefit system, private healthcare ( Luxmed ), and life insurance. Access to e-learning platforms. Employee Assistance Program (psychological, managerial, legal, and financial counselling). Free language classes. Interesting events, contests, lotteries, and much more. Stable full-time employment based on an employment contract.