Informacje o stanowisku

technologies-expected :

• Active Directory
• Google Workspace

• VMware
• Jira
• Confluence
• AWS

• We are currently looking for a dedicated Multilevel Technical Support Specialist (L1–L3) to join our international Service Desk team. As an integral part of the IT support structure, you will play a key role in maintaining the stability and performance of our global IT environment. Supporting over 3,200 users across 15 countries, you will be responsible for providing technical assistance across all support levels—ranging from initial incident handling to complex infrastructure-related troubleshooting. This includes resolving hardware, software, and network issues, managing user accounts, supporting VPN and firewall configurations, and collaborating closely with cross-functional IT teams. Your proactive approach, technical expertise, and ability to communicate effectively in both French and English will be crucial in delivering high-quality, timely support in a dynamic, service-oriented environment.

• Provide remote technical support for hardware and software issues for over 3,200 users across 15 countries within the Ziegler Group
• Respond promptly to technical support requests via the ticketing system (Jira Service Management), phone, email, or internal communication channels
• Troubleshoot and resolve issues related to technical, network, hardware and software
• Create, manage, and maintain user accounts and access rights
• Perform scheduled configuration tasks and support system or software deployments
• Ensure all incidents and service requests are resolved within defined SLAs, delivering accurate and timely solutions
• Document all support activities in Jira Service Management
• Create and maintain internal documentation in Confluence
• Collaborate with first- , second- and third-level support, as well as other IT teams, to resolve issues and deliver appropriate solutions
• Be available to work in a rotating shift schedule (between 7:30 AM and 6:00 PM) and participate in scheduled bank holidays (Monday to Friday only)

• 4 years of experience in an IT (specifically in support, infrastructure, or network-related roles)
• Strong proficiency in Microsoft Windows and Linux operating systems
• Hands-on experience with PC, laptops, mobile devices
• Proficiency with Active Directory, Google Workspace
• Strong proficiency in networking, with hands-on experience in UTM firewalls (such as Barracuda), VPN configuration and management, and designing segmented network architectures
• Experience troubleshooting technical issues with devices
• Strong skills in remote troubleshooting of hardware, software, networking issues
• Solid understanding of server infrastructure and virtualization systems (e.g. VMware)
• Ability to quickly learn and support proprietary and business-specific technologies
• French – minimum B2 level (mandatory)
• English – minimum B2 level (mandatory)
• Strong customer service orientation and ability to communicate effectively with users at all organizational levels, including those with diverse or high expectations
• Ability to work independently as well as collaboratively within a team environment
• Capable of performing well under pressure and managing multiple tasks through effective prioritization
• Quick to learn, with a proactive, self-motivated approach to challenges

• Interesting work in an international environment
• Comprehensive benefits package
• Opportunities for professional development
• Necessary tools to do the job
• Highly professional and supportive work environment
• Stable employment in a growing and future-oriented company

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• integration events
• no dress code
• extra social benefits
• pre-paid cards
• charity initiatives
• work anniversary celebration

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