Informacje o stanowisku

technologies-expected :

• D365 Customer Service
• ERP
• CRM

• Requirement Gathering:
• Collaborate with stakeholders to understand business needs and processes.
• Conduct workshops and interviews to elicit requirements and document them comprehensively.
• Solution Design:
• Translate business requirements into functional specifications.
• Design solutions that leverage standard functionalities of Dynamics 365 and identify areas requiring customization.
• Configuration and Customization:
• Configure the Dynamics 365 environment to align with business needs.
• Customize entities, workflows, forms, and dashboards as required.
• Integration:
• Plan and oversee the integration of Dynamics 365 with other systems (e.g., ERP, CRM, third-party applications).
• Ensure data consistency and integrity across integrated systems.
• Implementation:
• Lead or assist in the deployment of Dynamics 365 solutions.
• Training and Support:
• Support in development of user manuals and training materials.
• Offer ongoing support and troubleshoot issues post-implementation.
• Documentation:
• Create detailed documentation of the configuration, customizations, and integrations.
• Maintain documentation for future reference and auditing.

• 5 years of experience + fluent English
• Deep Product Knowledge:
• Extensive understanding of Microsoft Dynamics 365 modules, including Finance and Operations, Customer Service, Sales, Marketing, and Field Service.
• Knowledge of the platform’s capabilities, limitations, and best practices for customization.
• Analytical Skills:
• Strong analytical and problem-solving skills to assess complex business processes and design appropriate solutions.
• Communication Skills:
• Excellent verbal and written communication skills to interact effectively with stakeholders at all levels.
• Ability to convey technical information to non-technical users.
• Project Management:
• Familiarity with project management methodologies (e.g., Agile, Scrum) to manage projects efficiently.
• Ability to coordinate tasks, manage timelines, and ensure tasks stay on track.
• Change Management:
• Skills in managing organizational change and ensuring user adoption.
• Ability to guide businesses through the transition to new systems and processes.
• Technical Proficiency:
• Understanding of the technical aspects of Dynamics 365, including architecture, data models, and integration points.
• Ability to work closely with technical teams (developers, IT staff) to implement and support solutions.
• Industry Experience:
• Experience in automotive industry can be valuable for understanding sector-specific requirements and challenges.

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