Daily administration and maintenance of Microsoft Dynamics 365, focusing on Customer Service and Field Service modules
Provide support to business users across different departments (queues, cases, work orders, resource bookings)
Configure and customize the system — entities, forms, views, business rules — mainly using no-code/low-code tools
Manage users, security roles, teams, mailboxes, and queue settings
Monitor system performance and resolve synchronization or email issues
Support User Acceptance Testing (UAT) and assist with training materials and process documentation
Maintain and optimize schedule boards, resources, incidents, and other operational areas of Dynamics 365
requirements-expected :
Experience in administering and configuring Microsoft Dynamics 365
Strong technical and functional understanding of the Field Service and Customer Service modules
Problem-solving mindset and ability to analyze technical issues logically
Excellent teamwork and communication skills; ability to mentor or share knowledge is an advantage
Very good command of English (spoken and written)
offered :
Work with modern Microsoft technologies in a global, aviation-focused organization
A supportive and development-oriented company culture based on trust and collaboration
Opportunities for professional growth, including access to international conferences and training sessions
Learning budget, access to technical and soft skills courses, and e-learning platforms
Benefits package: private medical care (with family option), Multisport card, fresh fruit in the office, wellness and language programs, commuting allowance, and bicycle parking
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
