Overview:

SOFTSWISS continues to expand the team and is looking for a Monitoring System Engineer. We need a true, experienced, and accomplished professional who shares our culture and values.

Key responsibilities:

• The two main pillars of our workflow are:

  Responding to Events/Monitoring Alerts (L1/L2 tasks for certain system parts):

  • Offering on‑duty service coverage, encompassing day and night on‑call shifts.

  • Provide timely and effective solutions to technical problems reported by users.

  • Communicate clearly with users to understand their issues and provide updates on resolution status.

  • Address incidents by troubleshooting and resolving issues, even seeking assistance from third‑party or vendor support when necessary.

  • Direct issues or queries to the relevant department as needed.

  • Keep detailed records and documentation of current infrastructure challenges and Root Cause Analyses (RCAs).

  • Create detailed reports for all technical support incidents, including descriptions, resolutions, and timelines.

  Maintaining and Enhancing the Monitoring Systems:

  • Collaborate with other teams to understand and define their monitoring needs, then implement the right solutions.

  • Set up and adjust monitoring/observability systems for various teams.

  • Design and tweak alerts and dashboards to suit specific needs.

  • Refine alerts to reduce irrelevant notifications and increase their significance.

  • Enhance dashboards for better clarity, understanding, and a more comprehensive view.

  • Build and sustain connections between the monitoring systems and other platforms like Jira, Opsgenie, etc. when required.

  • Establish and update a Knowledge Base, covering system configurations, alert processes, troubleshooting guidelines, and user manuals.

  • Stay updated with the newest trends and best practices to continuously uplift our organization’s monitoring capabilities.

Required Experience:

• Minimum of 3 years’ experience as a Systems Engineer, SRE, DevOps, or Monitoring Support Engineer.

• Good understanding of Linux‑like operating systems (Debian‑based).

• Experience with containerization, virtualization, and orchestration (LXC/LXD, Docker, Kubernetes).

• Development experience in any scripting language (Bash, Python, Go, etc.) and familiarity with REST API.

• Knowledge of basic database concepts (experience with PostgreSQL is preferable), including transactions and WAL.

• English proficiency at an Intermediate (B1) level or higher. It’s crucial to understand technical terminology related to our specific tech stack and to be able to interpret technical documentation.

Skills & Experience

Monitoring/observability tools (experience with at least two of the following)

• Zabbix (familiarity with concepts such as LLD, prototypes, dependencies, and preprocessing)

• Grafana (knowledge of data sources, dashboard creation, and query usage)

• Prometheus/VictoriaMetrics/etc. (understanding of metrics collection and alerting)

• ELK/Splunk/etc. (ability to use queries and filters for log analysis)

• Site24x7/Pingdom/etc. (experience with web monitoring and performance metrics)

Linux‑like operating systems

Strong understanding of key concepts, including:

• File systems

• Process management

• Built‑in monitoring tools

• Networks

• Scripting

• Troubleshooting

Familiarity with

• Kafka

• RabbitMQ

• GitLab

• Nginx/Puma

• Clickhouse

• PostgreSQL

• MongoDB

• Hashicorp Vault

• Microservices and orchestration (Kubernetes)

• Any IaC / infrastructure automation:

  • Provisioning tools (Terraform)

  • Configuration management (Ansible, Salt, Puppet)

Our Benefits:

• Full‑time remote work opportunities and flexible working hours

• Private insurance

• Additional 1 Day Off per calendar year

• Sports program compensation

• Comprehensive Mental Health Programme

• Free online English lessons with a native speaker

• Generous referral program

• Training, internal workshops, and participation in international professional conferences and corporate events.