Project information:

• Location: 100% remote
• Type of employment: B2B contract
• Remuneration: 130 PLN/hour net + VAT
• Project language: German + English

Responsibilitites:

• Manage and monitor the lifecycle of IT assets and services

• Coordinate with teams to resolve lifecycle issues promptly

• Ensure compliance with internal controls, customer and regulatory standards

• Log, prioritize, and resolve lifecycle-related incidents and problems

• Organize and lead Life Cycle Management meetings

• Communicate incident/problem status and resolution to stakeholders

• Maintain and update all lifecycle documentation

• Ensure changes have back-out plans and necessary approvals

• Use global lifecycle management processes

• Allocate appropriate priority to requests; reject impractical ones

• Generate daily/weekly/ad-hoc reports

Requirements:

• Fluent in English and German - both written and verbal communication

• Experience in IT Infrastructure, with emphasis on operational management

• Acted in a lifecycle management capacity in a customer service or IT environment for at least 12 months

• Clear commitment to Service Management Framework approach to IT Infrastructure management essential, previous experience strongly desirable

• ITIL Intermediate would be an advantage

• Experience in using a Life Cycle Management system

• Experience in dealing with technical and non-technical teams

• Good knowledge and experience of how to manage SLAs and KPIs

• Ability to update existing process documentation and training materials

• Excellent Excel skills