Overview

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At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers across private equity, private credit, endowments, hedge funds and more to deliver seamless, tech-enabled solutions that drive performance. Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and control over their operations. We offer award-winning service through a team-based approach led by experienced industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services.

We’re a future-focused company, empowering our people through a robust career development framework, structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging. HedgeServ supports employees with remote and hybrid working arrangements and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice with a top 100 workplaces designation. HedgeServ is a global fund administrator with offices around the world and a track record of industry recognition.

About HedgeServ is a rapidly expanding global fund administrator, seeking experienced professionals to join our Middle Office team in Kraków. This is an exciting opportunity to immerse yourself in the world of large Multi-Strategy Hedge Funds, gaining hands-on experience with complex financial instruments and global markets.

The Role

As a Senior Middle Office Associate, you will be a vital part of a high-performing team, managing the end-to-end trade lifecycle for our clients. You will work across key functions such as trade capture, settlements, and pricing, and your responsibilities will extend to trade break resolution, comprehensive client reporting and contributing to our technology development. You will gain invaluable experience in how various financial products trade and operate, setting a strong foundation for your career in the financial industry.

Key Responsibilities

• Ensure the accuracy of all trade bookings, end of day pricing, and client deliverables.
• Management of lifecycle events on our Clients’ Portfolio positions – examples include Corporate Actions, Option Expiries, and CFD resets.
• Investigate and resolve cash and position breaks through daily reconciliations.
• Serve as a key point of contact for the Global “Follow the Sun” model, ensuring seamless handovers and continuity of service across Middle Office.
• Proactively identify, analyse, and escalate complex issues to management and/or development teams, contributing to root cause analysis and future prevention.
• Troubleshooting trade booking and pricing queries from internal teams and external parties across a wide range of products.
• Communicate effectively with clients, external vendors, and internal stakeholders to ensure correct settlement of trades and resolution of breaks.
• Quickly build a deep understanding of HedgeServ applications and platforms supporting functions such as Trade Capture, Security Master Setups, client reporting, price portfolios, and real-time P&L and risk displays for trading teams and Portfolio Managers.

Qualifications

Education

• Bachelor’s degree in Business, Finance, Accounting, or a related field.
• Strong command of English (minimum B2; C1+ preferred).

Experience

• 2.5+ years of demonstrable experience in a middle office, trade support, or similar operational role.
• Advanced knowledge of financial products (Equities, Options, Futures, Fixed Income and various derivatives) would be an asset.
• Experience using multiple applications to perform daily tasks with high accuracy and appropriate risk controls.

Personal Skills

• Technical Skills & IT Literacy: Proficient in Excel and general IT tools; able to learn and master multiple proprietary and third-party applications quickly.
• Communication: Articulates complex issues clearly and concisely, building strong rapport with clients, vendors, and internal teams.
• Advanced Problem-Solving and Analytical Skills: Able to identify and resolve complex, non-standard issues with minimal supervision.
• Ownership and Accountability: Takes responsibility for client issues and deliverables from start to finish.
• Adaptability and Resilience: Thrives under pressure in a fast-paced, high-stakes environment.
• Detail-Oriented with a Strategic Mindset: Maintains 100% accuracy while contributing to process improvements.

What We Offer

• Premium Health Insurance
• Life Insurance
• Sports Club Membership
• My Benefit – Cafeteria System
• Competitive compensation and benefits package
• Comprehensive training and development programs
• In-depth exposure to global financial markets and products
• A collaborative and supportive culture that values teamwork, innovation, and mutual respect
• Structured career paths and mentorship programs to grow from a Senior Associate to a Supervisor and beyond

For further information and to apply, please visit our website via the “Apply” button below.