As a Mid-Level Microsoft Dynamics Support Analyst, you will be working for our client, a global leader in enterprise technology solutions. Your role is pivotal in delivering robust production support for Microsoft Dynamics products, ensuring operational excellence and continuous improvement to meet business demands worldwide.
Unleash Your Expertise in Corporate Support — Drive Seamless Systems and Elevate Customer Experience!
Krakow-based opportunity with hybrid work model.
Only candidates with an existing legal right to work in the European Union will be considered for this role.
responsibilities :
Provide production support for PB Microsoft Dynamics products globally, ensuring minimal downtime and optimal performance.
Analyze incident reports, diagnose system issues, and collaborate with development teams to implement effective solutions.
Manage incidents and problem records using ServiceNow, coordinating resolution workflows efficiently.
Support ongoing technical and process improvements in collaboration with Support teams, DevOps, and SRE personnel.
Respond promptly to system alerts and execute necessary actions to maintain stability.
Assist with weekend releases, system maintenance, and off-hours support as required.
requirements-expected :
At least 3 years of experience in IT support or related roles within enterprise environments.
Strong knowledge of Microsoft Dynamics, AWS, Azure, Java, Linux, Oracle, or similar databases.
Experience managing incident, problem records, and change requests in ServiceNow or similar platforms.
Solid background in IT support, DevOps, SRE, or IT Service Management.
Ability to work effectively in a team and demonstrate risk awareness, including issue mitigation and control.
A curious mindset with a desire to understand root causes and improve systems.
Fluent English communication skills are essential.
offered :
Stable and long-term cooperation with very good conditions
Enhance your skills and develop your expertise in the financial industry
Work on the most strategic projects available in the market
Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
Participate in Social Events, training, and work in an international environment
Access to attractive Medical Package
Access to Multisport Program
Access to Pluralsight
Flexible hours
benefits :
sharing the costs of sports activities
private medical care
flexible working time
fruits
integration events
corporate gym
saving & investment scheme
no dress code
coffee / tea
drinks
christmas gifts
birthday celebration
sharing the costs of a streaming platform subscription
