Informacje o stanowisku

We are seeking an experienced IT Specialist in communication & collaboration to join the team of our Client. The successful candidate will be responsible for the administration of the Microsoft Teams platform and may also take part in project/program management activities to deliver projects within the team.

As a collaboration communications systems engineer, you have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. You’re proficient in managing and monitoring meetings and certified devices by using: Microsoft Teams admin centre, PowerShell, Microsoft Teams Rooms Pro Management portal, Microsoft Call Quality Dashboard.

You will deploy and configure Teams Phone with Public Switched Telephone Network (PSTN) connectivity through: Teams Calling Plans, Operator Connect, Teams Phone Mobile, Direct Routing.

Requirements

• Proven experience in Unified Communication and administration of Microsoft Teams platform.
• Strong problem-solving skills and ability to troubleshoot technical issues.
• Excellent communication and coordination skills.
• Ability to work across teams/functions to coordinate initiatives.
• Understanding of Microsoft Teams rooms concepts and implementation.
• Understanding of networking and security concepts.
• Ability to analyse processes and identify areas for improvement.
• Bachelors degree in computer science, Information Technology, or related field.

Responsibilities

• Administration of Microsoft Teams Platform: Manage and maintain the Microsoft Teams platform to ensure seamless communication and collaboration across the organization.
• Coordination: Enhance technology solutions and contribute to business success in collaboration with team members and other IT teams.
• Troubleshooting: Proactively troubleshoot call quality issues and identify areas for improvement to enhance service quality by reviewing system dashboards, service health reports, and notifications.
• Provide top-tier escalation support as required.
• Stay informed about upcoming feature releases and changes to user experience.
• Process Analysis: Analyse existing processes and make recommendations for improvements to enhance efficiency and effectiveness.
• Document architecture, procedures, and processes.

The offer

• 110 - 150 zł/h NET + VAT (depends on seniority and years of experience), B2B contract.
• Benefits: Multisport, private medical care, health insurance.
• Possibility to work for an international company with a stable market position.
• Mostly remote work model (you have to visit the office, located in Warsaw, once every two weeks).

Warszawa - Oferty pracy w okolicznych lokalizacjach