With constantly growing supports needs of our Modern Workplace platform, we are currently looking for an independent process and technical expert for Lundbeck’s Microsoft 365 services, who will help us build and drive excellent support operations, bridging business needs with technical solutions.
If it sounds like you, why don’t you join Lundbeck in Krakow, a certified Great Place to Work and Poland’s Best Employer, and get your brain in the game?
The purpose of the role – why is this a great opportunity?
You will be responsible for providing general day-to-day 2nd line operational support to end-users, related to Lundbeck Microsoft O365 services and platform. Your role will cover advisory about optimal use of Lundbeck Microsoft services including technical understanding of the platform, data structure and integrations. In-depth knowledge of the MS365 solution will enable you to participate in various projects and platform-related initiatives. We also look forward to your contribution in identifying and driving the implementation of any improvements that help maximizing the efficiency and effectiveness of support activities, in collaboration with Global IT stakeholders.
Your future team
You will be part of newly established Team, cooperating closely with IT Service Desk based in GBS Krakow, IT Solution architects, support partners and 3rd party Vendors. You will have a unique chance to shape your role in a vibrant environment.
requirements-expected :
What you bring to the team
Expert knowledge of Microsoft 365 services (3 + years)
Experience in support and working knowledge of Power Automate, SharePoint Online, Microsoft Teams and OneDrive
Experience with other supporting technologies such as Active Directory, Azure Active Directory, Azure etc.
Ability to keep up to date with changing technical environment, renaming and new features within the Microsoft solutions landscape.
Experience in support models and processes, building documentation and knowledge in working with third parties.
How your colleagues would describe you
Strong interpersonal and communication skills, including stakeholder management;
Mature attitude towards challenges and problem solving - being able to work with limited guidance and able to determine information needed to resolve more complex issues, manage pressure effectively and cope well with setbacks
Being able to work to tight deadlines and with switching priorities
Proactive and creative in terms of improving ways of working
Self-starter, curious and passionate
offered :
Our promise to you
Lundbeck offers an inspiring workplace and innovative culture, where our curiosity, accountability and adaptability enable us to transform lives. We want to go faster and further on addressing the big unmet needs of people living with brain disorders. We offer rewarding careers with a mix of exciting tasks and development opportunities that are balanced with initiatives focused on your well-being.
Highlights of selected benefits:
Flexible working arrangements (flexible weekly and daily schedules) and top-notch equipment
Cafeteria program
Unique recognition system with attractive rewards
Holiday bonus for when you’re out of the office
Comfortable and modern office with well-equipped relax rooms
Robust integration and event framework
Private healthcare and life insurance
Employee capital plans (retirement saving system)
benefits :
private medical care
sharing the costs of professional training & courses
