Microsoft Dynamics 365 Functional Consultant
Miejsce pracy: Kraków
Technologies we use
Optional
- SQL
- Microsoft Power BI
- Power Platform
About the project
Join a project where you’ll shape and deliver Microsoft Dynamics 365 (CRM) solutions that directly impact business processes and customer engagement. In this role, you will combine functional expertise with consulting skills to work closely with stakeholders to design, implement, and optimize CRM solutions across the organization.
Type of project: Outsourcing
Office location: Kraków, Poland
Work model: Hybrid, 5-8 days work from the clients office per month
Working hours: Full-time, business hours
Budget: up to 125 PLN net/ h - B2B
Project length: one-year contract with an option to extend
Only candidates with citizenship in the European Union and residence in Poland
Start date: ASAP
Your responsibilities
- Gather and analyze business requirements, translating them into Dynamics 365 (CRM) solutions
- Lead workshops and facilitate discussions with business and technical stakeholders
- Design functional solutions using Customer Service and Marketing (Customer Insights) modules
- Recommend best practices and decide between standard features and customizations
- Configure and customize Dynamics 365 (forms, views, dashboards, workflows)
- Prepare functional documentation, including specifications for integrations and data migration
- Support implementation projects and contribute to solution delivery
- Collaborate on project scope, estimates, and solution proposals
Our requirements
- Minimum 3+ years of experience with Microsoft Dynamics 365 (Customer Service & Marketing)
- At least 5 years of project experience and 3+ years in consulting roles
- Strong experience in requirements gathering, roadmap creation, and backlog management
- Proven ability to design and implement Dynamics 365 solutions and customizations
- Experience in documenting business processes and creating functional specifications
- Practical knowledge of CRM configuration (forms, views, dashboards, workflows)
- Strong communication skills and ability to work directly with stakeholders
Optional
- Experience with Power Platform (Power Apps, Power Automate, Dataverse)
- Familiarity with tools such as Jira, Confluence
- Knowledge of SQL, Power BI, or data analysis
- Experience in the financial services industry
This is how we organize our work
This is how we work
- at the clients site
- you focus on a single project at a time
- you have influence on the product
- agile
- scrum
Team members
- backend developer
- fullstack developer
- project manager
This is how we work on a project
- documentation
- issue tracking tools
- testing environments
Development opportunities we offer
- development budget
- intracompany training
- mentoring
- substantive support from technological leaders
- technical knowledge exchange within the company
What we offer
- Hybrid work model: Kraków, 5–8 days/month from the client’s office
- Opportunity to work on end-to-end Dynamics 365 implementations
- Exposure to international stakeholders and complex business environments
- Real impact on shaping CRM strategy and solutions
- Collaborative environment focused on knowledge sharing and best practices
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- dental care
- extra social benefits
Recruitment stages
- Introductory call
- Technical / functional interview
- Final decision
Cyclad
In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future.
Please enclose the following statement in your application:
I hereby give consent for my personal data contained in the submitted application documents to be processed by Cyclad sp. z o.o., ul. Chłodna 48/1, 00-872 Warszawa, including my image, in relation to my participation in the recruitment process. I acknowledge that the above consent may be withdrawn at any time.
If you are interested in participating in future recruitment processes, please enclose the following statement in your application:
I hereby give consent for my personal data contained in the submitted application documents to be processed by Cyclad Sp. z o.o., Cyclad sp. z o.o., ul. Chłodna 48/1, 00-872 Warszawa, including my image, in relation to my participation in future recruitment processes. I acknowledge that the above consent may be withdrawn at any time.
The Personal Data Controller is Cyclad Sp. z o.o., ul. Chłodna 48/1, 00-872 Warszawa, e-mail: office@cyclad.pl, contact with the Data Protection Officer is available via e-mail: IOD@cyclad.pl. Personal data collected through job applications (CV) within the scope provided for in labor regulations shall be processed in order to allow performance of the ongoing recruitment pursuant to Art. 6(1)(a) of Regulation (EU) no. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (further referred to as GDPR). In case of giving consent to processing of data for future recruitment processes – personal data shall be processed under the
consent, pursuant to Art. 6(1)(a) of the GDPR. If the Application form contains data referred to in Art. 9(1) of the GDPR, it shall be necessary to have the candidates consent for the processing of such data (Art. 9(2)(a) of the GDPR). The consent can be revoked at any time. Withdrawal of the consent shall not affect
the lawfulness of the processing that had been performed under the consent prior to its withdrawal.
Personal data provided by the candidate related to:
- participation in a selected recruitment process will be stored until the recruitment process is completed for a given position,
- participation in future recruitment processes will be stored until the candidates consent to the processing of their data for this purpose is withdrawn, no longer, however, than for 5 years since the last update of the candidate’s data.
Personal data may be disclosed to employees or associates of the Company, entities providing support to the Company on the basis of outsourced services or in accordance with data processing agreements, to entities authorized under the law, as well as to entities collaborating with the Company within the scope of job placement, in order to conduct recruitment processes. After the employee’s consent, personal data may also be disclosed to a potential employer for whom the recruitment process is being conducted.
Submission of the candidate’s personal data within the scope under Art. 221 of the Labor Code is obligatory for participation in the recruitment process. Submission of other data by the candidate is voluntary. No submission of personal data within the required scope or objection to the processing of
such data shall result in lack of possibility to include the Application in the recruitment processes conducted by the Company.
The candidate has the right to access and rectify the contents of their data, remove such data, limit its processing, transfer such data, submit objection to the processing and revoke the consent at any time, without affecting the lawfulness of the processing conducted under such consent before it was
withdrawn. The candidate also has the right to file a complaint with the President of the Office for Personal Data Protection when they consider the processing of their personal data to be a violation of the provisions of the GDPR.
