Informacje o stanowisku

responsibilities :

• Provide skilled 1st and 2nd line support as part of the ServiceDesk, covering a broad range of IT issues.
• Act as the go-to expert for Microsoft 365, offering high-quality support on "how-to" issues in apps such as Outlook, Teams, OneNote, and SharePoint.
• Communicate upcoming M365 changes, updates, and new features to end users in a clear and engaging way.
• Create and share practical M365 tips and tricks that improve productivity across the organization.
• Enhance ServiceDesk team knowledge and troubleshooting skills related to Microsoft 365.
• Serve as an internal ambassador for M365 adoption and user enablement.

• Solid experience supporting Microsoft 365 applications in a professional environment.
• Strong communication skills, with the ability to explain technical matters clearly to non-technical users.
• Experience in creating end-user communication, guides, or tips is a strong plus.
• A collaborative mindset and enthusiasm for sharing knowledge with both colleagues and end users.
• Previous experience in a ServiceDesk or IT support function.
• Fluent in English - written and spoken
• A structured and service-oriented mindset, with a friendly and mature personality

• A position in an international and professional environment with good possibilities for personal development.
• Lots of exiting challenges in an environment under constant development.
• To work with the latest technology.
• An attractive salary including different personal benefits.
• Working in hybrid system - 3 days at the office, 2 days remotely.

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